The University of Queensland – Saint Lucia QLD
Join our dynamic team as an Experience Researcher and play a pivotal part in shaping the digital experiences at the University. In this role, you will uncover and analyse user behaviours, motivations, and needs through in-depth UX research, using your insights to improve usability and streamline services. You will collaborate closely with senior UX/UI designers to identify opportunities to enhance usability and deliver user-centred solutions.
Your expertise will contribute to our market research initiatives, supporting quantitative studies and ensuring our services are informed by valuable customer insights. If you're driven by a passion for human-centred design and want to make a real difference, this is your opportunity. Become part of a team that champions innovation, collaboration, and supports your professional growth!
Key responsibilities will include:
Research and analyse user behaviours, motivations, and needs through qualitative and quantitative customer research methods with a focus on UX research to identify opportunities to improve customer and staff experiences.
Contribute to the mapping of user journey and backend processes, systems and technologies to better meet user needs.
Lead the planning, facilitating, and reporting of customer and user research, such as organising research panels (typically through external service providers), recruiting and administering research participants, as well as testing to improve task flows for our customers and staff.
Build relationships with key internal and external stakeholders. Assist with upskilling and training others in experience research practices.
About You:
Hold a Bachelor's degree or higher in design, marketing, business or psychology subject areas or an equivalent combination of relevant experience and/or education/training.
Understanding of customer and UX research methods, including surveys, user testing, tree testing, concept and prototype testing, user journey mapping, with the ability to identify pain points and opportunities to improve.
Experience leading moderated and unmoderated user testing.
Analytical, conceptual and report writing skills to support in the delivery of solutions to complex user experience issues.
Strong collaboration, interpersonal, verbal, written and visual communication skills including an ability to work effectively across formal structural boundaries.
Demonstrated experience in stakeholder management, including liaising with key stakeholders to understand their needs, gather requirements, and translate insights into actionable research plans.
Organisational and administrative skills to assist in market research.
Experience with research panels, recruitment of participants, and qualitative or quantitative market research would be highly regarded.
The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia and a criminal check.
Work Rights:
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
Cover letter summarising how your background aligns to the 'About You' section
Resume
Applications close on 24 November 2024 at 11.00pm AEST (R-42033).
Please note that interviews have been tentatively scheduled to start on 2 December 2024.
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