Apply now Job no: 494235Work type: Permanent full timeLocation: Perth CBDCategories: Digital & User ExperienceFully subsidised Gold Hospital Insurance CoverFlexible working and Work from home options3 additional well being days off a year (on top of our standard 20 days annual and 10 days personal leave)2 volunteering days per year18 weeks paid parental leaveAccess to corporate discounts across a range of gyms, retail, restaurants, and hotelsAs the Experience Design Chapter Lead, you will re-imagine the future member experience to drive sustainable growth and member value by designing and developing HBF interactions aligned to our strategic goals and Member Value Proposition.Working in an agile environment, you will set direction, vision and strategy for the Service Design squad while thinking creatively and strategically to dissect business problems using human-centred design methods.You will use storytelling skills to bring product ideas to life, and construct quick interactive prototypes with initial, low fidelity visual designs that illustrate your design, presenting an understanding of the intended experience while building capability and culture within your team.Key ResponsibilitiesUse conceptual thinking to create solutions across multiple channels, bringing together user needs, business goals and technical realitiesLead a small team of design and research professionals while supporting their growth and developmentApply a variety of qualitative and quantitative research methods to understand user needs, and translate this into design opportunities and confidently share your findingsProduce personas, map customer journeys, and develop service blueprints for complex products and services using industry design standards and best practicesDevelop the professional standards and guidelines for the chapter, encouraging collaborative techniques, effective problem solving and improvements in how Design functions within HBF.About YouYou are a confident leader who brings your team together from concept to delivery of features and journeys across multiple platforms, using your expertise across design research, strategy and implementation to lead the way.You'll embrace collaboration across multidisciplinary teams and make informed decisions about how to progress the project forward, with a strong focus on technical feasibility and prioritisation of features of the design that have the greatest member and business impact. Most importantly, you'll define and lead the creation of complex design solutions from user flows and concepts to detailed designs across multiple digital platforms, along with other connected services using data to drive innovation and decision making while working in an agile environment.How to ApplyTo apply, click on the "Apply Now#J-18808-Ljbffr