Executive Officers - Customer Experience and RTRL Job No:LCC1472
Our aspiration is driven by an unwavering commitment to improving the quality of services we provide to our diverse and spirited community. Since the 2022 flood events, Council has continued to showcase our collective strength in partnership with the community, to lead the recovery efforts. Our journey has taken us far, and today, Lismore is starting to thrive again. It's time for people who live, work and play in the region to enjoy and celebrate all the things we love about Lismore, to Back Lismore. We #backlismore careers and embrace those who bring fresh perspectives and unique talents, making our journey toward greater success all the more vibrant and rewarding. We currently have an exciting opportunity for 2 Executive Officers to join our Customer Experience and RTRL teams on a maximum term Full time basis until 30 June 2025. As the Executive Officer, you will play a pivotal role in providing high-level executive support and driving strategic initiatives within our Customer Experience and RTRL portfolio's. Your responsibilities will encompass a wide range of functions including project management, quality improvement, corporate governance, strategic advice, communication management, procurement, budgeting, financial leadership, quality control, governance practice, change management, business improvement, and continuity initiatives. What we can offer you Flexible work options working within operational requirements. Health & Wellbeing and Employee Assistance Programs. Development opportunities to build and maintain capabilities. What we trust you to deliver Provide strategic advice and support. Manage various projects to enhance work design, customer experience and service delivery. Prepare and deliver communication strategies to ensure effective stakeholder engagement. Lead change management initiatives to foster a culture of continuous improvement. What you'll need to be successful Tertiary qualification in business, leadership, project management or related discipline along with technical knowledge, expertise, skills and/or proven experience in a similar role. Current Class C Drivers Licence. Excellent communication and interpersonal skills. Demonstrated experience in delivering transformation projects related to business improvement, HR, and/or financial management excellence. We list items to give you an opportunity to showcase your potential and how you can evolve and grow with us. If you are an emerging professional in the field of business improvement, looking to transition your career or eager to acquire new skills and professional development in this role, we would like to hear from you. Please review the position description and utilise your resume and application responses in the application form below to illustrate your ability to fulfil the responsibilities of the position. Applications will be accepted until a suitable candidate pool is established. If you want to know more about this opportunity, please contact Sarah Sullivan, Head of Customer Experience on 0418347621. Prior to employment, a series of pre-employment evaluations may include but not limited to; health assessments, validation of qualifications and licences, criminal history verification, psychometric assessments and reference checks. In accordance with the requirement for 'Working with Children' anyone starting a new, paid job in child-related work must apply for the Working With Children Check (WWCC). This is a requirement for this position and it is the responsibility of the successful applicant to have undertaken the WWCC and the 'Clearance to Work with Children' provided to Council prior to commencement. For further information on how to apply please refer to the Office of Children's Guardian website. Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We are also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support applicants with a disability. If you would like to discuss adjustments, please contact People and Culture team on 02 6625 0500 or email
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Questions What motivated you to apply for this role, and what makes you believe you are the most suitable candidate for the role? * Can you provide an example of a successful project you managed to enhance customer experience in a previous role?
How did you ensure alignment with organisational objectives and stakeholder expectations throughout the project lifecycle? * How do you stay informed about evolving trends and best practices in customer experience, corporate governance, and quality improvement?
Can you give an example of how you've applied this knowledge to drive positive change within an organization? * Describe a challenging situation where you had to lead a team through a significant change management initiative. How did you approach the challenge, communicate with stakeholders, and ensure buy-in from team members to achieve successful outcomes? * Do you hold a current class C drivers licence? * Yes No Please indicate your eligibility to work in Australia. * Australian/New Zealand citizen Permanent resident Current Visa with work rights None of the above Please list your relevant qualifications. * Do you currently, or have you previously worked for Lismore City Council? * For conflict of interest purposes please identify if you know any staff member of Lismore City Council (family or other significant relationship). Please state their name. Equal Employment Opportunity data collection question. Please note: providing this information is voluntary. Any information you provide will remain confidential and will only be used as statistical information to assist with equity and diversity policy development.What is your gender? Male Female Gender Variant Non-Conforming Not listed Do you identify as an Aboriginal or Torres Strait Islander? Yes No Are you from a racial, ethnic or ethno-religious group which is a minority in Australian society? Yes No Is English the primary language spoken at home? Yes No Do you have a disability? Yes No If you answered 'yes' to the last question, please state what support or assistance you require in order to help you through the recruitment process. If successful, when are you available to start? * Please provide detail of at least two current work related referees:(please include Name, Company Name, Title and Relationship to Referee eg Supervisor) * I declare the information provided in this application is true and correct to the best of my current knowledge. I understand that any employment offer will be based on the accuracy of this application and results of relevant checks. *#J-18808-Ljbffr
