Workplace Type: Hybrid
Create impact as an Executive Manager, Home & Niche. Join the largest general insurance group in Australia and New Zealand Insurance, so much more than you think.
YOUR ROLE As the Executive Manager, Home & Niche, you will lead the development and execution of the Home Insurance Growth strategy. You will be responsible for driving P&L performance, customer experience, and growth while ensuring that the end-to-end manufacturing function (product, pricing, and portfolio) aligns with the profitable growth strategy.
In this role, you will implement the Customer Value Proposition for Home Insurance, strengthening the presence of our direct brands in the designated regions. You will embed the desired customer experience across various customer segments and channels. Achieving customer growth, retention, and positive NPS outcomes will be key, with ongoing monitoring and adjustments made across the value chain and distribution networks.
You will ensure alignment with our partners and across our Retail Insurance Business Units (e.g., RACV, CXM, Digital Business, Pricing, and Claims), fostering growth in line with the strategic intent of the Retail Insurance Division.
This is a permanent role, based in Sydney, Brisbane, or Melbourne.
ABOUT YOU Proven ability to design and implement home insurance growth strategies that align with business objectives, ensuring both profitability and customer satisfaction.Demonstrated experience in leading cross-functional teams and driving alignment with the overall growth strategy, with a focus on product, pricing, and portfolio management.Expertise in crafting and executing customer value propositions to enhance customer experience, foster growth, improve retention, and achieve positive NPS results.A successful track record of implementing company-wide performance metrics that track progress within a low-cost operating model.Strong leadership skills with the ability to cultivate an engaged, safety-conscious team culture while maintaining a customer-focused approach.Ability to drive continuous improvement while balancing the needs of stakeholders and adhering to regulatory requirements.Applications close on Friday, 08 November 2024 at 23:59pm.
Joining IAG you'll have access to:
Boosted superannuation with 13% as standardUp to 50% off personal insurance, including home and motor insuranceA certified Family Inclusive WorkplaceTMEnergy transition opportunities to help us be net zero by 2050Welcome Back cash bonus when returning from parental leaveAbout Us We're part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.
We're guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.
As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.
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