Executive Director, Emergency Communictations Information Services

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Executive Director, Emergency Communications Information ServicesJob Function: Information and Communications Technology
Job Requisition ID: 1914
Lead critical technology services in emergency communications, ICT infrastructure, and security to support Victoria's emergency services and community safety.
Drive performance, innovation, and service delivery excellence as Executive Director, ECIS, aligning with Triple Zero Victoria's vision and strategic goals.
Full-time (1.0 FTE), 5-year Executive Contract located at Burwood East.
About Triple Zero VictoriaTriple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field.
About the RoleThe Executive Director (ED) of Emergency Communications Information Services (ECIS) plays a pivotal role within the Emergency Communications Information Services team and as a member of the Executive Leadership Team. The ED is responsible for overseeing critical communication, data management, ICT infrastructure, network, cloud, application, telephony, and security services, serving both the Emergency Services Sector and the Victorian community. The ED's strategic leadership aims to ensure the effective delivery of these services, driving performance and exceeding the expectations of stakeholders, including the Victorian community, emergency services, and Triple Zero Victoria.
A successful ED will bring expertise in ICT security, risk management, and service continuity, ensuring best practices in security response, incident management, and disaster recovery. Additionally, the ED will foster a high-performance culture, building and developing teams capable of leveraging current and emerging technologies. With a clear focus on community safety and health, the ED will align the team with Triple Zero Victoria's vision, guiding them to meet service performance targets and continue enhancing service delivery to the public.
Day to day responsibilities include:
Deliver the ECIS Technology and Security Services roadmap aligned with TZV's Strategic and Corporate Plans, stakeholder expectations, and user experience goals.Provide strategic, evidence-based advice on technology and cybersecurity, influencing organisational decision-making in these critical areas.Represent TZV in committees, working groups, and industry or sector forums to drive transformation and promote intelligent, collaborative action across the emergency services sector.Foster strong relationships with agency executives to identify technology opportunities for continuous improvement and to meet both business and security needs within the emergency sector.Lead the development and implementation of a targeted cybersecurity awareness training program, ensuring effectiveness across all employee, contractor, and system user groups, while overseeing the protection and management of emergency service data and platforms for maximum value and security.About YouThe ideal candidate will have the following proven skills and experience:
Post-graduate qualification (MBA) and relevant qualifications in leading-edge technologies (AI, cloud, digital channels, software development, agile environments), with additional certifications in cybersecurity, business process improvement, or customer experience.Extensive executive-level experience in delivering critical technology services within regulated environments, including 24x7 services with high availability, security, and resiliency requirements.Proven leadership in managing large operational teams, driving organisational transformation, and navigating complex environments to build trust and manage competing priorities.Strong experience in managing technology change, aligning business needs with service providers, and identifying opportunities for digital transformation and next-generation technology solutions.Excellent interpersonal and communication skills with a demonstrated ability to influence outcomes, rapidly identify problems, and collaborate effectively with a wide range of stakeholders in high-pressure, time-critical situations.What We Can Offer YouYou will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
Employee assistance program for employees and eligible family members.Discounted health insurance, banking services and gym membership.'Memberlink' discount card, accepted by 1,000's of retailers and services providers.Free staff parking at all our sites.Salary packaging options after an initial service period.Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to ApplyClick the 'Apply' button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Sunday 1 December 2024. Other Relevant InformationApplicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via ******.
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