Digital Customer; Queensland Government Customer & Digital Group; Brisbane City
• Ownership of Queensland Government's digital presence and touchpoints
• Design and deliver seamless digital services and solutions
• Lead a team of Platform Developers
Job details Position status
Position status Contract
Position type
Position type Flexible full-time
Occupational group
Occupational group Executive
Classification
Classification SES2(H)
Workplace Location
Job ad reference
Job ad reference QLD/569767/24
Closing date 20-Jun-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Job duration up to 5 years with possible extension
Contact person
Standing at the forefront of digital innovation for all Queenslanders, the Queensland Government Customer and Digital Group (QGCDG) delivers modern digitally enabled services and develops strategies for the future of Queensland's digital and customer landscape. Led by the Chief Customer and Digital Officer, QGCDG's 1,800 staff work across six key streams to deliver on the key priorities of digital economy, digital customer, digital government, cyber security, data and artificial intelligence, and business services.
Committed to its people, QGCDG empowers its team by providing a unique range of opportunities for growth and experience in a creative and inclusive environment that supports professional career development and training, flexible working options, provides fantastic leave provisions, and enables all leaders and team members to have a visible impact on their community.
Within QGCDG is the Digital Customer (Smart Service Queensland) team with its vision of 'better customer experiences for Queenslanders'. As part of Digital Customer (Smart Service Queensland) senior leadership team, the Executive Director, Digital Engineering leads a team that designs, builds and operates critical customer facing digital products, platform, seamless and user-centric digital services on behalf of the Queensland Government.
To be successful in this role, you will have the ability to assume accountability for the Queensland Government's digital presence and touchpoints with citizens, which includes online authenticated services through the 'qld.gov.au' domain and voice, chat, and mobile platforms. This will involve leading and developing a team of specialist platform developers. You will also manage core systems that support digital service delivery through partnerships with internal government platform teams, partner agencies across government and external service providers, and plan for future workforce and service delivery needs.
This will require a commercial mindset combined with a technical delivery background, ideally in DevOps. Demonstrated expertise in building out a digital engineering team or function will be highly regarded, as will proven leadership experience and a proficiency in project and design management methodologies. Highly developed stakeholder engagement skills and the ability to build strong relationships, influence and work alongside internal stakeholders is critical, as is the ability to navigate complex environments.
This is a fantastic opportunity for a collaborative customer focused leader who has a talent of translating the technical into reality and bringing teams and individuals with various levels of digital experience and maturity along on the journey.
Applications will remain current for a period of 12 months.
Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
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Inclusion and diversityWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.
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