You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This position supports the Vice President & General Manager, Product, Loyalty, Partnerships & Analytics A/NZ for ICS (International Card Services) and the Vice President, Loyalty & Partnerships ANZ, as part of a diverse product, analytics and partnerships team of over 50 colleagues located in Australia. The role provides day-to-day support in managing schedules, meetings and events as well as coordinating communications and colleague activities, partnering closely with the leadership team.
Key Accountabilities: Calendar management – effective diary management including managing and prioritising multiple requests, and scheduling and managing agendas for recurring meetingsExpense management - ensure timely preparation of leader expense reports, and reviewing of direct report expense submissions in accordance with T&E policyTravel management - manage international and domestic travel arrangements including air, hotel, transfers and agendasCoordination of large meetings and events across multiple locations and with both in-person and virtual options, including liaising with relevant on-site tech support teamsHeadcount Tracking / Reporting – preparation of monthly headcount updates for leadership team and Country Manager's officeDocument / Contract management – ad hoc support for document / contract management to ensure all key stakeholders have copies and timely execution of contractsManagement of inventory / merchandise for internal and external meetings and eventsCommunications – coordination of comms plan including Townhalls, Leadership meetings and colleague communications across the team.Colleague Engagement – play a key role in supporting the Culture and Engagement plan for the team, in collaboration with the broader ICS team and leveraging CXT initiativesStakeholder Management - effective stakeholder management across a large and diverse team, and coordination across the enterpriseProject Management – take on additional project work as required to support business priorities.Role Requirements: Excellent organisation skills with a strong focus on attention to detailAbility to multi-task, prioritise, and follow up to close out actions in a timely fashionStrong work ethic and relationship-building / collaboration skillsEffective communication style (written and verbal)Ability to maintain a high level of confidentiality and handle highly sensitive informationTeam player who is flexible and maintains a positive attitude during changing work prioritiesA strong sense of humour and can do attitudeDemonstrated leadership behavioursWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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