This role will provide support to two Senior Executive Service (SES) officers in the Veteran, Family & Stakeholder Experience Group. These officers are responsible for leading:
The Engagement and co-Design (TED) Branch, andCommemorations Branch.
The Engagement Branch leads and embeds co-design engagement across DVA, providing professional, consistent and outcome-focused engagements with the veteran community and DVA staff. This includes:Delivery of co-design events with veterans, families, veteran organisations, health provider peak bodies, and staffCentralised oversight of all internal and external surveysBuilding organisational and staff capability to support consistent and structured engagement
The Commemorations Branch is responsible for the planning and delivery of international and domestic commemorative events, managing the DVA portfolio of overseas memorials, delivering overseas construction and/or refurbishment projects, supporting the operation of three overseas interpretive centres, and developing and delivering educational materials.
As an APS4 Executive Assistant, you will be at the forefront of day-to-day operations, providing critical administrative, secretarial, and research services to key Branches in the Veteran, Family and Stakeholder Experience Group of DVA.
This is an opportunity to showcase your exceptional organisational and communication skills while working to improve the lives of Australian veterans and their families.
The key duties of the position include:Act as the first point of contact including greeting visitors, receiving and responding to phone calls, emails, and correspondence and ensuring a high level of customer service to all staff and external parties.Manage diaries including prioritising the SES officer's time and drawing attention to matters of priority.Coordinate meetings with internal and external stakeholders and ensuring the SES officer has all required information for meetings.Establish effective working relationships and high standards of customer service.Engage with branch and other staff face-to-face and online to support a strong team focus.Liaise with internal staff and external agencies on matters relating to the work area.Prepare and/or quality assure general correspondence and less complex documentation in accordance with departmental guidelines.Order supplies and equipment, process accounts for payment and coordinate, collect and analyse information for monitoring purposes.Develop appropriate systems, procedures and controls to enhance the accuracy, timeliness, and presentation of workflow within the branch.Organise, schedule and coordinate all travel arrangements, accommodation, and supporting documentation for the SES officers, and reconcile accounts.Undertake less complex research for the SES officers.Assist with coordinating branch administrative tasks (e.g. phone lists, leave registers, property and accommodation, and regular or ad hoc requests for information).Undertake filing and records management functions ensuring records are accurate, complete and are managed in accordance with departmental policy.Adhere to the APS Values and Code of Conduct.Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance.NotesThis recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disabilities, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Getting to know the Department of Veterans' AffairsThe Department of Veterans' Affairs (DVA) exists to fulfil the nation's duty to support our serving and ex-serving Australian Defence Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing, and community recognition for those we support. DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations, Federal and State Government agencies, and the veteran community. DVA's vision is to honour veterans, and empower them and their families to continue life after service, within a society that understands and values their military service and their ongoing contribution to the community.
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