Job Introduction
In a Nutshell
We're actively recruiting for a Wedding & Private Dining Events Manager to join the team here at Pennyhill.
Reporting directly to the Events Manager and working alongside the Group Wedding Sales Manager, our Weddings & Private Dining Manager will proactively ensure all wedding and private celebration sales are maximised at every opportunity.
This exciting role includes responding to initial enquiries, arranging and managing show rounds, sending out quotes, completing final details, and handing over all details of the big day to the operational teams. You should have a strong eye for detail along with a high level of organisational skills in order to be successful in this role.
Main Responsibilities Lots to do but lots of fun
Our successful Wedding & Private Dining Manager will be responsible for:
Providing an outstanding customer experience for our guests. Looking after weddings and private dining experiences. Supporting the events manager as and when required. Ensuring the administration of weddings is maintained to a high standard. Liaising with the sales manager in all aspects of contract negotiation outside of agreed limits. Administering and maintaining Hart contact management sales tool and SMS and providing required reporting on sales activity. Ensuring that targets set by Sales Manager are achieved for the entire wedding team/special events team. Achieving targets and commission as per the commission document. Accurately inputting bedroom reservations for Group bookings into SMS. Continual communication with all departments within the hotel in an accurate manner. Producing accurate function sheets on time maintaining 100% attention to detail. Collating all relevant information and assisting clients in all event planning stages to ensure events are effectively managed on property. Preparing and executing show rounds to clients and selling the hotel to the best of its potential. Attending meetings within the hotel as required and representing the sales and wedding department. Coordinating all clients' needs prior to arrival at the hotel. Updating all online channels and social media platforms. Liaising with the group marketing team to update website content. The Ideal Candidate Are you right for us?
Our successful Wedding & Private Dining Manager will:
Be confident with a positive approach to work. Possess outstanding guest liaison skills and be able to forge strong and professional working relationships with new people. Have excellent administration skills with high attention to detail and accuracy. Be able to work well under pressure with a professional manner. Demonstrate computer literacy (including Microsoft applications). Show proven high levels of written and spoken English. Demonstrate organisational skills, interpersonal communication, be a team player, and be able to work on their own initiative. Have a comprehensive working understanding of Delphi (training on the system will be delivered by the company, so not essential prior to starting). Have relevant hotel/hospitality experience (beneficial but not essential). Have experience from within a sales environment (beneficial but not essential). Exhibit immaculate personal presentation. Have previous experience of running weddings and events. Have experience of hosting and putting together wedding shows/fairs. About The Company Are we right for you?
We expect a lot but we'll give a lot to get the right people. There are 4 main things we look for:
We want people with bags of character. We don't want you to hide your personality when you're at work; we want you to feel comfortable, to be who you are. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. We need extra milers. If you think the job description is all you have to do, then we're not for you. You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it. Package Description And now for the good stuff
Hospitality is all about looking after people, and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development, and progression opportunities, other benefits include:
Competitive salary, benefits, and we pay above the Real Living Wage. 29 days holiday (increasing with length of service). We operate a discretionary service charge system. 50% Discount on food and beverage across all Exclusive properties. Significant discounts on room nights across all Exclusive properties. PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance. Meals on duty provided for free. Recognition and rewards scheme. Access to our learning platform including great training and development programs. Free gym access + where available dedicated classes. B Corp accredited and commitment to improving our People, Product, and Planet. Free downloads to newspapers, magazines, and books. Cycle to work scheme. #J-18808-Ljbffr