Company Description Sofitel Al Hamra Beach Resort
Job Description Maintain complete and supported records of all sales agreements, contracts, and quotes for the hotel as per Sofitel Luxury Hotels Policies and Procedures.Understand contribution margins of each product and work with respective heads of departments to maximize operating results.Achieve sales goals and upsell targets for Food and Beverage as well as Rooms revenue and other income as set by the Director of Sales and Marketing.Ensure sales proposals are personalized and customized within 24 hours of clients' requests.Function as the liaison between the hotel and group organizers for all groups assigned to ensure proactive and complete communication and follow-up on all group requirements, resulting in total group satisfaction and enhancing the hotel's reputation for conferences and incentives, ensuring new and repeat business.Constantly look for opportunities to upsell guestroom and Food and Beverage products to achieve/exceed objectives outlined in the Annual Marketing and Business plan.Maintain a perpetual analysis of key accounts in the Ras Al Khaimah city market and group movements in the region.Visit external potential customers at their selected venues to best establish their needs and allow for successful events.Continuously review guestroom and function rooms blocked to ensure that all business on the books is "live" and traced, tracked for confirmation, and occupancies can be maximized.Entertain potential and current customers based on business priorities.Ensure that all credit, billing, and collection procedures established by the hotel are implemented following the Credit Policies and Procedures.Ensure implementation of correct booking and filing procedures, including group room and meeting program history, catering setup and themes, contractual agreements, etc.
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