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Position: Assessor Type: Permanent Full Time Role The Assessor is accountable for accurately assessing property damage and determining claim quantum and scope under the relevant PDS.
Through their customer interactions and support for Client Managers, Assessors deliver brilliant service, providing customers with peace of mind during the claims process.
Regular travel and deployment to events within Australia will be required.
What you'll do Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels.
Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Client Managers, Repairers and Suppliers.
Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Client Managers' request.
Support the Client Manager to identify customer resolution strategies to minimise customer escalations.
Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
Respond to customer and stakeholder requests within expected or agreed timeframes.
What you'll bring Industry qualifications/studying or completed ANZIF Diploma of Loss Adjusting (Desired).
Previous Assessing experience.
Proven performer in customer service roles.
Suncorp Group is all about making a difference for people and in the communities they call home.
Few areas of our business are quite as foundational in making that difference as our Claims teams.
They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.
That takes a special kind of person.
Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple.
Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge you have been looking for please apply online today.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.
Advertised: 10 Sep 2024 AUS Eastern Standard Time Applications close: 20 Sep 2024 AUS Eastern Standard Time #J-18808-Ljbffr
