Euroform | Customer Service / After Sales Support

Responsibilities:
Handling and escalating customer enquiries and repair requests; Accurate data entry of service jobs; Developing and maintaining effective customer relationships through excellent communication and follow-up skills; Effectively troubleshooting and resolving issues in a timely and professional manner; Schedule planning to ensure maintenance is completed on time. Q1 – Do you have strong Customer Service Admin skills and an exceptional ability to build strong client relationships?
Q2 – Do you have cabinetry trade experience with tools and now want to try your hand at an organizational role?
Answered "YES" to one or both of the above – Read on – we want you to join our team.
Coordinating our after sales support and maintenance, your ability to plan a week in advance and then rearrange at the drop of a hat will see you succeed in this role.
Prior experience in Joinery, Kitchen Cabinetry, or Building environments will be highly advantageous; however, what will set you apart is your "can-do" attitude.
Ideal candidates will demonstrate:
Strong computer literacy and data entry experience; Outstanding Customer Service experience especially over the phone; An outgoing and friendly personality. Must be a "people person" who is focused on our customers and service team; Scheduling experience and knowledge of Newcastle / Hunter / Central Coast suburbs; Relevant Industry experience and understanding; Dedication and a strong work ethic to follow work through to completion.
If you are a self-starter who loves taking ownership of a varied and fast-paced role, APPLY NOW. Email your resume and cover letter to today.
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