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Job details Country: Australia
State / Region / Province: Western Australia
Work Location: Perth
Domain: Consulting
Company: ITL Australia
Requisition ID: 124711BR
About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
Location: Karratha & Perth, Western Australia
Role: Tech Zone - (EUC, H&F, Laptop, Mobile, Infra)
Salary range: AUD 108,571- 119,893 (Annual Gross)
Responsibilities: Provide L2 support to EUC environment in compliance with established IT Service management processes and meeting agreed SLAs.Provide hands and feet support for all EUC devices (Windows PC, Apple devices, Mobiles devices, Peripherals).Maintain, repair and troubleshoot desktop/laptop OS, hardware and software packages.Provide L1 support for desktop applications (Outlook, MS Teams, Skype, SharePoint, MS Office, Zscaler, other COTS applications).Troubleshoot issues related to VPN and antivirus.Desktop printer configuration and troubleshooting.Provide L1 support for VDI issues.Re-image machines.Troubleshoot issues with software deployment.Assist users with user account related issues.Perform tech bar support as per customer requirement.Fulfill service requests.Provide support to users for data migrations and user profile migrations.Collection and safe disposal of old devices.Support users for issues with mobile devices and interface with vendors to resolve them.Swap devices for users and provide local assistance for issues faced.Support for Apple devices including patch management.Hardware Asset Management.Work with third party vendors as required for incident and service request resolution.Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).Travel to satellite client offices as required.Complete any client specific certifications needed for performing the job.Work with offshore teams.Experience/Skill requirements: 5-7 years' experience supporting EUC devices in IT Infrastructure function.Good experience in troubleshooting desktop/laptop issues.Experience in supporting Apple Devices.Experience in providing ITIL based support for EUC environment.Good understanding of ITIL processes.Experience working with hardware and software vendors.Experience in providing support to printers, scanners and fax machines.Basic knowledge of VPN, VDI and antivirus technologies.Experience in re-imaging machines.Good skills in patching and software deployment.Must have knowledge of typical desktop applications (Outlook, MS Teams, Skype, SharePoint, MS Office).Should have good understanding of Microsoft Active Directory, DHCP and DNS.Should have good understanding of user profile management.Key Skills: Attention to detail and strong organizational skills.Effective communication and collaboration within a team.Adaptability to changing priorities and ability to work in a fast-paced environment.Additional Skills: Excellent Customer Interfacing and Vendor Management Skills.Excellent Written and Verbal Communication skills.Strong attention to detail and outstanding analytical and Problem-Solving skills.At Infosys, we recognize that everyone has individual requirements. If you are a person with a disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email ****** or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
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