Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?Energy Business is looking for new talent to join the ES&O Lifecycle Management under Lifecycle Services and Development team as an Energy Storage System Lifecycle Coordinator. We are looking for a person who would support service requests, administrate warranty claims, and respond to them quickly and professionally.In addition, one of the main responsibilities in this role is ensuring that necessary corrective actions resulting from warranty claims and agreement deliveries are taken in a timely fashion. Ensuring safety and following the warranty policy is also an important part of this role.Position information:This position is permanent, and the location is Sydney, Australia.Your main responsibilities are:Ensure that correct warranty data is present in the SAP project builder on the WBS level and see to it that all internal stakeholders maintain the data on their responsibility level.Foster customer satisfaction in all activities and promote/adhere to QEHS.Ensure that accurate reporting, including agreement and warranty cost management (provision calculations/estimates), is done on time and in the agreed way.Secure/initiate that the reclaiming of local and global vendors is done properly by collaborating with the Product Quality Team (Non-Conformity) and that vendor warranty credits are booked to the warranty work number in question.Harmonize the utilization of the service network to increase the usage of local resources in accordance with guidelines.Close the warranty period with the Agreement Manager towards the customer.Support the product-responsible team in the preparation and handling of settlement meetings with the vendors/suppliers.Build and ensure a good and professional relation between the customer and Wärtsilä by fulfilling the contractual obligations.Secure feedback and internal reporting to all involved stakeholders.Minimize agreement and warranty costs for Wärtsilä and customers.Support and suggest any improvements needed on the operative agreement and warranty handling process within the geographical region.Monitor and engage with daily agreement management and warranty handling activities, to lead and act when needed.You will shine in this role when you have:Previous working experience in field service, warranty or relevant experience.Good communication skills and understanding of the importance of customer relations.Cost-effectiveness thinking and financial knowledge.Efficient presentation and negotiation skills.Excellent communication and teamwork skills.Fluent English language skills, both verbal and written.Culture Knowledge.OpExS.Professional Skills for this role:Expertise in ESS knowledge, ESS Electrical systems and ESS Control Systems an advantage.Experience in Technical analysis, Measurement, Reporting and Auxiliary Systems as advantage.Understanding of material knowledge and documentation.Service and maintenance management.Why you and us:We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth-oriented organisation.Contact & next steps:Does this sound like the job for you? If yes, we hope to hear from you before the application deadline on 26th November 2024 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Bernard Laungayan, ESS Lifecycle Manager, Middle-Asia (APAC) (******) with any questions related to this position. (only for questions from direct job applicants; applications through email will not be recorded or responded to).Please apply by 26th November 2024 at 23:59 Australian Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone.At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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