$100,000 – $107,000 per year + 11.5% Super
Managed by Lifeline North Coast, the GambleAware Program (GAP) provides support/guidance and access to services for those experiencing or at risk of gambling harm and those affected by other people's gambling.
We have an exciting opportunity for a dynamic and professional people manager to lead our GAP project and team. This role will refine and implement the already in place GAP program and assist the team to manage and meet established KPI's. You will ensure the program continues to target and support the needs of the community in distress due to gambling. You will be experienced in implementing human services programs and managing the operational expectations of the role while leading/coaching a high energy gambling and financial counselling specialist team. Bringing energy, enthusiasm and creativity to the role, you have excellent interpersonal skills and a client centered and relationship management focus.
The role will require occasional travel within our GambleAware area of Tweed Heads down to Port Macquarie and surrounds. The role is full time contract until June 30 2026 Key Responsibilities Manage the planning, implementation and evaluation of the GAP (GambleAware Program), ensuring it meets agreed objectives and deliverables. Manage and lead a highly competent project team. Manage the program governance & quality client service. High level metrics reporting and administrative management. Work Place Health and Safety and clinical supervision of the team working within a clinical governance framework. Establish and manage professional relationships with regional partners, key stakeholders and GAP/LLNC team members. Develop/implement excellent support for LLNC/GAP clients/families to access a range of counselling services and referral pathways to other services. Improve outcomes and engagement for target communities including CALD, Aboriginal and remote underserviced communities in the GAP region. What We're Looking For Tertiary qualification in social work, psychology, counselling or a related discipline area. Relevant degree (and/or further tertiary qualifications) in management. Demonstrated team management/leadership experience in clinical and/or human services field. Demonstrated contract and project management experience. Demonstrated understanding of financial/gambling counselling services. Demonstrated interpersonal skills, with ability to build positive relationships with all stakeholders. Demonstrated advocacy, networking and influencing/persuasive skills. Excellent analytical and problem-solving skills. Excellent time management and organizational skills. Excellent report, written and verbal communication skills. Advanced computer literacy/online technology experience (including ability to work with MS Teams/CRM's and other databases). Full unrestricted driving license - vehicle and costs associated will be covered by LLNC. Willingness to undertake National Police Check. Have a valid Working with Vulnerable People Registration (employment category). What We Offer Lifeline North Coast (NSW) is a values-driven organisation committed to the wellbeing of our employees. We offer a supportive and collaborative work environment, opportunities for professional growth, and a range of employee benefits including salary packaging and access to our Employee Assistance Program. Most importantly, you'll have the chance to make a meaningful difference in the lives of our local community.
LLNC actively promotes diversity and inclusion in recruitment and employment. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people who identify as LGBTQI+.
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