Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.As a trusted not-for-profit, the organisation's unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.Last year, we connected with 1.2 million Western Australians including:340,000 people through first aid training, education and engagement,362,000 people who received care close to where they live and work,410,000 received trusted transport and emergency care when they needed it most.A job to be proud of:This role will be part of the Compliance Team and will report to Compliance Team Leader based in Belmont.
You will be part of a team that delivers Quality Assurance and Compliance to ensure the organisation meets their regulatory requirements.
This is a casual position.You will conduct daily reviews of triple zero calls, auditing against Industry Standards as well as work with the Team Leader and wider Compliance team to identify quality improvements, including calibrating knowledge, within the Triple Zero call review process.The successful candidate will be committed to driving meaningful and positive change, focussing on integrity and implementing best practice processes.Qualifications & ExperienceDemonstrated experience within a similar position, working with confidential informationUnderstanding of the Triple Zero call handling and call reviewing processesUnderstanding of the Privacy Act and St John Privacy PolicyAbility to multitask and prioritise dutiesInitiative and critical thinking skillsAttention to detail, high degree of accuracy and provision of a high quality and efficient customer serviceAbility to build relationships with both internal and external stakeholders with excellent communication skillsWhat's in it for you?The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:Health and Wellness bonusCorporate UniformCompetitive remuneration packageSalary packaging optionsFree emergency ambulance coverFree first aid trainingAre you ready to change lives?To apply for this exciting opportunity please select "Apply Now".
Applications must include a detailed cover letter outlining your motivations for this position and resume.Applications close on Sunday 19th of January at 6:00pm.St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve.
Our goal is to ensure people feel safe to be themselves.We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.Please note that St John will not accept recruitment agency applications for this position.St John reserves the right to select a shortlist from the applications received.
The selection process employed will be at the discretion of St John.St John may begin the shortlisting process prior to the closing date.
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