Entry-Level Customer Service (Start-Up)

An amazing opportunity to join a fast-growing start-up and propel your career in finance or insurance Your New Company A huge global player in the insurance industry, starting up here in Australia. A fantastic opportunity to be part of a small 'start-up' culture with the foundations of a successful international business. Connect with leadership daily, feel valued, breed innovation and ideas whilst working in a dynamic, fun and agile environment No day will be the same, making it an amazing opportunity for those looking to start their careers in insurance or finance. Your New Role Serve as the first point of contact for all inbound enquiries from potential or existing brokers and business partners on matters related to products, renewals, process and system enquiries. Strive for first contact resolution, ensuring all issues are addressed effectively during the initial interaction Use knowledge of our products and services to guide clients through resolution steps Keep brokers informed of progress and maintain open communication Developing and maintaining meaningful working relationships with our brokers What You'll Need to Succeed Previous customer services experience in a contact centre, hospitality, retail or any other customer-centric role Analytical and problem-solving skills whilst being able to work under pressure Self-motivated and target-oriented with proven examples of meeting and/or exceeding KPIs Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships The ability and willingness to take initiative What You'll Get in Return New North Sydney office with amazing views, exceptional culture Career progression opportunities, join our fast-growing company 60K Super Annual Performance bonus of up to 10% of base salary Full training to set you up for success Paid day off on your Birthday Monthly company lunches Stocked kitchen pantry 2843923