The Company: Start your career by joining the Johns Lyng Group!
We are an established, innovative and fast paced construction company with a reputation for service and excellence.
We have exciting full-time opportunities now available for highly motivated and proactive individuals to join our close-knit customer service team based in Burleigh Heads What's on Offer The opportunity to join an organisation with an exciting future Permanent, full-time roles with an immediate start Assist local communities with insurance claims A positive and rewarding team culture Support, training and guidance from an experienced manager Discounts on technology, cars, fashion, and leisure Office hours: Monday to Friday, 7.00am–4pm or 8am–5.00pm.
Up to date technology and a modern office environment Supportive, social and collaborative team Entry level position so no experience required Annual salary reviews Key Duties & Responsibilities: Receive and handle calls from a diverse customer base regarding their insurance claims (call centre style).
Create a memorable experience for our customers by delivering the best customer service experience Manage customer relationships and correspondence with internal and external stakeholders Accurately entering customer details into databases and various client portals.
Managed email in-box and respond in a timely manner Complete basic document submissions, reports and quotations using set templates About You: Strong customers service background Drive, energy and a can-do attitude Willing to learn and looking for a career Confident and professional phone manner Have experience in a fast-paced environment Excellent communication and interpersonal skills Ability to work well under pressure and achieve goals Strong computer literacy in MS Office and databases.
Positive attitude and a desire to go above and beyond for our customers Background in a call centre or office environment advantageous, however not essential Experience in the insurance or construction industry advantageous, however not essential We are a company of integrity and diversity.
If you are interested in furthering your career and developing your leadership skills further, I would love to hear from you.
Please note: You will need to be prepared to undergo a criminal background check as part of the recruitment process.