Enterprise Customer Success Manager – Data Centres
Brisbane, Sydney, OR Melbourne
(Hybrid Work Environment)
Must have full working rights in AU to be considered for this role
Most Sustainable Company in the World, TIME Magazine 2023
2023 Inclusive Employer, Diversity Council Australia
2023 World's Most Admired Companies, Fortune Magazine
2023 LP Gender-Equality Index (GEI), Bloomberg
Most Sustainable Corporation, Corporate Knights
We have an exciting opportunity for a passionate individual to join the team as Enterprise Customer Success Manager.
The Enterprise Customer Success Manager
will be responsible for the overall success of our VIP EcoStruxure IT customers in Australia along with the capability to manage the key VIP customers in the other regions.
This includes the successful adoption of our software solutions for new and existing customers, identification of expansion opportunities with both new and existing customers, and the successful renewal of EcoStruxure IT product subscriptions and/or support contracts.
Responsibilities
Build relationships with VIP customers post-sales and drive methods to achieve agreed-upon success metrics with them.
Uncover customers' primary challenges, goals, and definitions of success and deliver basic product functionality.
Showcase best practices for purchased solutions, namely Data Center Expert (DCE), IT Advisor (ITA), Netbotz & IT Expert (ITE).
Identify expansion opportunities for training (eLearning), services, to migrate to Cloud (DCE to ITE, DCO/ITA On-Prem to ITA Hosted) and EcoStruxure IT Custom Solutions.
Collaborate with the Licensing & Renewals teams to aid the renewals process.
Partner with key internal stakeholders: Sales Team, ITE Customer Success Team, Service Teams, Product Management and License & Renewal Team.
Ideal Candidate
Bachelor´s Degree and a minimum of 5 years' experience in the Software Industry.
If you are a Solution Architect / Presales Consultant, or have a background in Customer Projects and Services, you are encouraged to apply.
You have basic Linux skills (preferably RedHat-like operating system) as well as an understanding of Data Centre UPS, Cooling Systems, Power Distribution, & Energy Management.
Basic networking skills: how to test and troubleshoot connectivity between two servers or between a server and a device via TCP/IP or protocols like SNMP.
Previous experience with Schneider solutions including IT Advisor, Data Center Expert and Netbotz products is a plus.
You are commercially minded, able to ask customers questions that will surface addressable and potential new sales opportunities.
Candidate will have lite travel requirements for in-person customer meetings or other events.
Travel requirements should be less than 10%.
Since we operate in an international environment, it is necessary that you are fluent in English.
What's in It for You?
Flexibility at Work and Global Family Leave:
Paid Leave, Carer's Leave, Grandparent Leave, Community Service, Family and Domestic Violence Leave, Miscarriage Leave, Child's first day of school.
Safety:
We put safety first for our people through comprehensive training, equipment, and work procedures.
Competitive Salary Package and Benefits:
Salary Continuance Insurance, Access to our Employee Share Plan, Purchase Annual Leave, Corporate Discounts and More!
Inclusive Culture:
We welcome people from all walks of life and encourage applications from women, people from culturally and linguistically diverse backgrounds, the LGBTQI+ community, people living with disabilities and Aboriginal and Torres Strait Islander people.
Career Growth Opportunities:
We invest in our people by offering more than 50,000 first-class and innovative learning solutions to provide everyone the flexibility and career development they need to make the most of their unique work-life journey.
Opportunity to Work on Global Projects:
We offer unique career pathways through real-world exposure to an impressive spectrum of segments, technologies, jobs and territories.
Note this is not purely a sales role.
Candidates with a background in projects are encouraged to apply.
The opportunity does not have a commission plan or car allowance, but we offer a generous annual bonus (based on performance) and lots of flexibility.
We'd love to hear from you!
APPLY TODAY!
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