James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.
We now have an exciting opportunity for an Enrolment and Student Support Advisor to join our team in the Student Services Directorate.
Full-time and continuing positionLocated at the Townsville Bebegu Yumba campus, DouglasHEWL 6: $85,816 - $92,948 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.ABOUT THE ROLE As an Enrolment and Student Support Advisor at James Cook University (JCU), you will be at the forefront of delivering high-quality student advisory services. Your role will involve administering complex processes and enquiries as you handle a wide range of enrolment processing and international student compliance matters, supporting the University to meet legislative obligations. Your dedication to achieving timely and satisfactory outcomes will ensure that all activities and responses adhere to relevant policies, procedures, and processes. You will play a vital role in coaching and training stakeholders, sharing your knowledge of enrolment and international student compliance processes. Additionally, you'll contribute to service delivery improvement by identifying procedural enhancements and implementing recommendations.
QUALIFICATIONS, SKILLS AND EXPERIENCE To succeed in this role, you'll have a relevant qualification with experience in a similar role (or an equivalent combination of relevant experience, education and/or training), and a demonstrated ability to interpret and apply legislation, policies, procedures, and processes. You bring significant problem-solving, organisational and administrative abilities which will enable you to deliver high-quality outcomes and contribute to business improvement initiatives. Utilising excellent interpersonal and communication skills, you'll foster strong and positive working relationships across the University, making you a trusted source for accurate interpretation and advice. You'll also need to be computer literate, with proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and Adobe, ensuring you can effectively manage a range of administrative tasks. Occasional travel between campuses and participation in events may be required, offering you exciting opportunities to expand your horizons.
WHY JCU? JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of:
A generous superannuation scheme with up to 17% employer contributions with UniSuper36.25-hour full-time working week5 weeks of annual recreation leave plus leave loading15 days paid sick/carers leave per yearCash out annual leave and time in lieu optionsUp to 6 months paid parental leave or 12 months at half payA range of flexible working optionsAttractive options for salary packagingStaff study assistance and paid study leaveOngoing professional development supportFitness PassportCorporate discount on health insuranceFree Employee Assistance Program (coaching and counselling)Well-equipped modern facilities and contemporary workspaces with access to on-site childcare, medical services, gym and cafes.HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics.
Click the 'apply' button to be redirected to the JCU Careers page and follow the below steps:
Complete the application formUpload your current resumeUpload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.Applications close on 1 October at 11:55 PM AEST.
For any enquiries about the role, please contact Katrina Wust on or email .
ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.
Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.
WHAT MATTERS TO US AT JCU Our People - Our staff, students, and the communities we serveOur Education - Knowledge has the power to change livesOur Place - the Tropics and beyondOur Research - a catalyst for innovation and knowledge generationJames Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community is safe and welcoming.
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