Enquiry, Administration and Reception Lead• Permanent Full-Time• Lilydale, VIC - and other locations around Victoria as required by Melba• Salary on offer + Not-for-Profit Salary Packaging• Join a values-oriented Human Rights OrganisationThe primary purpose of this position is to oversee the day-to-day operations of the Enquiry, Administration and Reception Team ensuring that reception services at all Melba office locations provide a 'best in class' experience for all people engaging with Melba. This role involves coordinating reception activities, providing leadership and support to the Enquiry, Administration and Reception team, ensuring a seamless experience for face to face, phone and email enquiries across multiple locations. The position will also operate as an escalation point for the team in handling more complex enquiries.Responsibilities:Reception and AdministrationEnsure a welcoming reception area, manage mail and meeting rooms, assist with clerical tasks, and maintain office supplies.Enquiry ManagementHandle inquiries via phone, email, and in-person, providing accurate information about Melba Support Services and supporting individuals with disabilities and their families.Team SupervisionSupervise the Enquiry, Administration, and Reception Team, managing absences and conducting performance reviews.Continuous ImprovementAnalyse inquiry trends, enhance customer service quality, and implement procedures aligned with The Melba Way.CollaborationCoordinate with the organization on updates and participate in training to stay current in the disability sector.Qualifications and Experience:Experience in reception or customer service roles.Strong leadership skills across various locations.Excellent communication, interpersonal, and organizational abilities.Proficient in Microsoft Office Suite and office management software.Ability to multitask and prioritise effectively.High professionalism and confidentiality while fostering a welcoming environment.Requirements:A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don't already have them).Valid driver's license for required travel.Compliance with OHS&W regulations and policies.• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!• Join a supportive and collaborative culture where your contributions make a real impact.• Enjoy onsite parking and other benefits.• Access to Not-for-Profit Salary Packaging.Ready to Make a Difference?Click "Apply" now and submit your resume. We look forward to meeting you!We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children's wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.