Job type: Ongoing - full time or part time
Organisation: Victorian Inspectorate
Occupation: Administration/Secretarial
Reference: VG/VG/VI0049
This opportunity is for you if you would enjoy:
• Strengthening Victoria's integrity system. • Supporting the system to hold the public sector to account, and you: have a passion for integrity and oversight and want to make a positive difference enjoy analysing issues and communicating your reasoning in writing enjoy collaborating and being part of a small, expert organisation that strives for the highest standards. The Victorian Inspectorate (VI) provides oversight of the Independent Broad-based Anti-corruption Commission and other integrity, accountability and investigatory bodies and their officers, and plays a key role in Victoria's public interest disclosure scheme.
The position requires demonstrated experience in complex front-line response/enquiries management in a government or law enforcement context and the ability to communicate effectively and sensitively with a diversity of people including vulnerable members of the community.
Expertise with case management systems is highly desirable and experience working in a State or Commonwealth Government jurisdiction would be well regarded.
If this interests you and you are looking for a full-time or a part-time opportunity where you work at least three days per week, please apply.
Job Overview As part of the Complaints team and reporting to the Manager, Complaints, the Enquiries Officer is a vital front-line, first point of contact and is responsible for receiving and responding to the numerous enquiries received by the VI.
The Enquiries Officer triages incoming contacts with the VI and considers any welfare-related or other risks for the VI.
They provide information about the role of the VI, refer people to appropriate services as required, seek further information from a person before a matter may be accepted as a complaint, and progress enquiries to closure if there is no role for the VI.
The Enquiries Officer ensures the enquiries are registered and kept updated in the VI's case management system and provides administrative and operational support to the broader complaints team including registering incoming complaints in the case management system and managing the complaints team mailbox.
The level of flexibility with working arrangements for this position is constrained due to operational requirements which necessitate onsite presence.
How to apply Please click the "Apply now" button on this advertisement and ensure that your application includes the following to be given full consideration:
resume covering letter outlining your interest in the position succinct response to the Key Selection Criteria of no more than two pages in total. Closing date for applications is 11.59pm, Tuesday 28 January 2025.
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