About the Commons Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change.
Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.
About the Role The role of the Enquiries Coordinator is integral to the daily workflow of The Commons. As the first point of contact with The Commons, the successful candidate requires impeccable customer service skills and the ability to develop very detailed product knowledge.
The Enquiries Coordinator is responsible for managing incoming calls for The Commons and its associated brands, overseeing the main inbox, and responding to general enquiries.
This role involves converting enquiries into scheduled tours, organising sales tours, booking meeting and event spaces, and providing comprehensive information about The Commons' products and services.
This is a fast-paced, entirely computer- and phone-based role that requires extreme attention to detail, outstanding customer service, highly developed organisation, and calendar management skills.
You will also work towards set targets and KPIs. Working within a collaborative and tight-knit team, you will be empowered to achieve more and succeed in an ever-growing company!
About You We are looking for a dynamic, collaborative individual with a genuine drive to deliver excellent customer service, the ability to learn quickly, and who is highly motivated.
The ideal candidate will be keen to work in an environment where you can build a long-term career with a team that recognises your unique skills and talents.
Additional skills and attributes that are desirable include:
Experience in hotel / hospitality reservations environment is highly desiredTrack record of use of CRM and Google suite of productsA distinct focus on delivering the highest standard of customer serviceFresh, fun attitude with a passion for creating a memorable experience for customersKEY RESPONSIBILITIES The responsibilities of the role include but are not limited to:
Manage all inbound leadsQualify leads with an adequate solutionUpdate and maintain CRM with accuracyCollaborate with our Membership Managers & Community TeamsSupport booking for external enquiries for meetings & event spacesMEMBERSHIP ENQUIRIES Act as the first point of contact for all sales and general enquiries via phone & email inboxQualify initial leads and pre-screen organisationsLiaising with the wider team to discuss team fit, conflict of interest & suitabilityProvide information about The Commons Memberships and other product offerings over the phoneSchedule sales tours across all Commons locations including associated brands (Central House & Forum)Follow up sales leads and keep CRM updated with progressVIRTUAL OFFICE SALES Answer questions regarding the Virtual Office productsInput sales leads into CRM (Salesforce)Support the sale & onboarding process for all Virtual Office leadsEXTERNAL EVENTS / STUDIO / MEETING ROOM ENQUIRIES Act as the first point of contact for external meeting room enquiries & bookingsDemonstrate knowledge of all photography / studio / meeting / event spaces across our network & sales processDATABASE MANAGEMENT Update and maintain the CRM system (Salesforce) with all leadsWork Health & Safety Conduct and maintain safe work practices by ensuring WHS standards are adhered to at all timesEnsure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.Values All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons.
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