Supply Chain Program Manager, ZA Operations DESCRIPTION
The South African Operations team is hiring a Supply Chain Manager to improve the experience for our African customers. Africa represents a large and growing consumer market positioned for growth spurred by the increasing productive potential of its young population, rapid adoption of technology, and evolving consumer behavior. This role will allow you to work across various internal and external teams to evaluate the customer landscapes and invent innovative approaches to solve ambiguous problems. If you are looking for an entrepreneurial role within a fast-paced, ambiguous, and collaborative environment, please reach out for more info.
This leadership role requires working with cross-functional business and operational leaders globally on a constant basis to develop weekly and peak operations plans, analyze root causes, implement long-term solutions to supply chain problems, and drive various new initiatives. This position also involves regular communication with senior leadership in various forums to present business proposals. As a result, this position requires advanced data and analytical skills, good written and verbal communication skills, and the ability to perform in a highly ambiguous and fast-paced environment.
Key Responsibilities
- Take responsibility for supply chain management, including S&OP, inbound supply chain, transportation planning, and delivery experience improvement.
- Steer the fulfillment network on a daily basis concerning operational issues with our fulfillment centers, 3PL providers, selling partners, and other internal/external stakeholders.
- Lead the S&OP process which builds a robust forecasting process to provide short to medium-term (13-week) forecasts to various operations teams as planning guidance. Also lead cross-functional teams to conduct peak planning.
- Develop inbound supply chain strategy and build scalable and efficient inbound processes through various programs to drive inbound cost improvement, defect reduction, and seller/vendor experience improvement.
- Represent the local country and partner with/leverage other internal resources to improve delivery experience and manage capacity, among other supply chain initiatives.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience.
- 5+ years of working cross-functionally with tech and non-tech teams.
- 5+ years of defining and implementing process improvement initiatives using data and metrics.
- Bachelor's degree.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
- Strong data and analytical skills to develop solutions based on data-driven information.
- Strong working knowledge of Excel, VBA, and SQL.
- Experience in program management and working with cross-functional teams in a matrix organization.
- Solid verbal/written communication, positive influencing skills, and sound business judgment.
- Highly adaptable to a fast-paced, multi-tasking environment and ability to perform in the midst of ambiguity.
PREFERRED QUALIFICATIONS
- 5+ years of driving end-to-end delivery and communicating results to senior leadership.
- 5+ years of driving process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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