GEHO Support Engineer
Location: Weir Minerals, Perth On Site
Weir Minerals is a global leader in the design, manufacturing, and supply of equipment for the mining and minerals processing industries. We specialise in delivering innovative solutions that enhance operational efficiency and sustainability.
Purpose of the Role:
The purpose of this role is to support the Weir Minerals GEHO aftermarket business through the effective development, maximization, and maintenance of relationships with all GEHO customers in WA sites and head offices in Perth City.
Key Responsibilities:
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
Developing, maintaining, and maximising relationships with our customers of GEHO.
Assist in preventing competitors from establishing a long-term presence in GEHO's core business at the above-mentioned sites.
Initiating, managing, and maintaining service agreements with GEHO customers.
Assist End User Sales Division in implementing service agreements into the Australian market.
Provide up-to-date technical information to clients, ensuring that all clients are aware of our technical advancements.
Follow up on customer requests and complaints until full resolution.
Provide technical recommendations and support to customers backed by our WMNL based Aftermarket Team.
Identify and promote new business opportunities to profitably grow the business in the area.
Reporting, Documentation, Budgeting, and Forecasting: Develop Quarterly Reports that measure performance against objectives, providing details of significant market issues (customer and competitor).
Prepare Site Visit Reports following customer visits.
Inventory Management and Internal Department and Agent Liaison.
Job Knowledge/Qualifications:
Qualification in Engineering (Mechanical or Electrical).
Excellent communication skills (written & verbal).
Ability to read, analyse, and interpret general business periodicals.
Sound organizational, people, and time management skills.
Ability to travel to site when required.
Experience using SAP is highly desirable.
Willingness to travel to other Weir Mineral locations.
A committed and proactive attitude towards Environment, Health, and Safety.
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting, and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress, and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate, and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent, and authentic in everything we do.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran, disability, age, or any other legally protected status.
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