Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering tech solutions. As a business area segment within Sandvik Group, SMF incorporates the two divisions of Design & Planning Automation and Industrial Metrology.
SigmaNEST, one of the growing business units within SMF, is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.
Our customer commitment is to help expand their potential by providing smart software solutions that drive the future of manufacturing. With direct representation in over 15 countries and 100+ product resellers, our customer focus is supported by a worldwide team of consultative professionals and experienced product experts.
Are you a technical problem solver looking for a company you can believe in and where you can make an impact and grow your career? Do you understand CAD/CAM software and have a strong interest in manufacturing, fabrication, and cutting machinery? Do you have a passion for providing superior customer service? If so, you may be the person we need to join our team and give our customers top-tier technical support.
Location: Central United Kingdom If you are selected for this role, you will have these responsibilities:
Technical Support: You will effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet.Training: You will provide training courses for our customers: onsite, at our in-house training facility, and over the internet.Applications Engineering: You will travel to customer manufacturing facilities to install and implement our CAD/CAM software, assist the customer in tailoring the system to meet their manufacturing requirements, create reports for the shop floor cutting process, generate programs to test machine functionality, and run those test programs on the customers' machines to prove out the software capabilities.Demonstrations: You will provide technical sales support demonstration and competitive analysis (benchmarking).Desired Education, Experience and Skills Include: Mechanical and/or Manufacturing engineering experience, with a focus in CAD/CAM within a sheet metal fabrication and/or steel plate processing company.Experience in CNC programming for metal cutting machines (Punch, Laser, Plasma, Oxyfuel, Waterjet).Understanding of generic G-code/M-code programs and/or specific Machine Manufacturers code.Excellent communication and customer service skills.Ability to work independently and as part of a team, meeting multiple deadlines.Ability to discuss possible options with a customer, analyze their requirements, configure their system, deploy, and test with the customer.Ability to manage time effectively, prioritizing tasks and able to work to deadlines.Enthusiastic and positive attitude.Strong problem-solving skills.Proficiency in Microsoft Office and Windows.SQL database experience is a plus.Ability to travel to customers or training locations, this can be 25%-50% (max) of the time based on skills.Minimum (Required) Experience / Qualifications: (must be met in order to perform the job at the required level)2-5 years' experience working with a programming department for metal cutting.Can read and edit G-code/M-code.Proficiency in a CAD/CAM system.Strong written and verbal communication skills to interact across a variety of levels within an organization.Strong listening skills to gain understanding of customer needs.Preferred Qualifications: (if above and beyond the minimum required)An associate or bachelor's degree in engineering, IT, or other technical field is preferred.Microsoft Certified Professional.Experience using SQL.Experience programming in C#.Experience programming in Delphi.
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