Career Area: EngineeringJob Description: Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.About Electrification + Energy SolutionsWhether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.Caterpillar's Electrification + Energy Solutions (E+ES) division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.Support complex technical product problem resolutions of Advanced Power Products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.Responsibilities Include but not limited to:Diagnose, repair, rebuild, and repurpose of electrification products.Perform live electrical (Live Work) on batteries.Support dealer personnel in troubleshooting issues, answering technical inquiries, and training.Communicate site advanced power product issues, uptime status, and hour accumulation.Facilitate the return of Failed Parts to the factory for further analysis.CPI support: Identify, testing, data collection, and implementation of ICA's/PCA's.Perform failure analysis where needed.Support regional industry shows, displays, and proving ground events as needed.Provide dealer training based on Field Engineering expertise – Knowledge Transfer.Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines and Service Letters.Enhance communications between factory, dealer, and customer.Evaluate/visit customer sites and dealers to support Advanced Power Products.Degree Requirement: Degree or equivalent experience desiredElectrical Engineering or Technical DegreeTo be successful in the position you must display the following attributes:Troubleshooting Technical ProblemsCustomer FocusData Gathering & AnalysisService ExcellenceDecision Making and Critical ThinkingEffective CommunicationsProblem SolvingRelationship ManagementAdditional Information:Will be required for rostered support on Mine sites50% - 75% travel required (international and domestic).Relocation is not offered for this position.Sponsorship is not offered for this positionBenefits:Competitive salaryAttractive bonus schemeCaterpillar share schemeGreat work-life balanceAccess to CAT Advantage – Employee discount program across hundreds of retailersAccess to hundreds of training programsCaterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship. As a global company, Caterpillar offers many job opportunities outside of Australia, which can be found through our employment website at www.Caterpillar.com/Careers .Relocation is available for this position.Posting Dates: April 29, 2024 - May 16, 2024Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our Talent Community .#J-18808-Ljbffr
