About the Group
As Canva continues to grow and scale to 1 billion users, the Global User Voice Enablement group ensures that our customer service operations are supported to be successful (learning, training, QA, systems, and tools).
About the Role
As the Engineering Manager, you will be leading the team that secures, scales, and builds the systems and tools daily used by our 900 customer happiness specialists to answer more than 1 million tickets annually:
Consolidate and define what the future of Canva back offices looks like, not just for our customer support portal but for the whole business.
Improve and roll out the permission framework to make our platform secure for all our customer agents.We have plans to house all the admin portals at Canva.
At the moment, this role is focused on:
Leading and coaching a motivated team of 4 engineers.
Leading the break-down and delivery of large projects.
Operating service(s) with excellence (including being on call).
Working with senior members of the group to guide the technical vision.
Supporting team growth via feedback and reviews.
Designing, developing, and deploying solutions and hands-on software development–working closely with leads, designers, and product managers.
Fostering an impactful team via an effective code review culture, knowledge sharing, design showcases, and process improvements.
Promoting a safe and productive team culture with a focus on collaboration and open communication.
Advocating for engineering needs to non-technical partners within the group.
You're probably a match if you have:
Experience or genuine interest in supporting internal users and internal tools.
Experience/knowledge in security and scaling systems.
Experience in working with diverse stakeholders (both technical and non-technical).
Validated experience in technical people leadership, making sound decisions, and delivering outcomes on technical projects.
Success in leading cross-disciplinary teams (frontend and backend), from mid to senior levels.
Exceptional problem-solving skills, with the ability to break large projects down into smaller ones and deliver on them through others.
Exceptional communication and team collaboration skills, both written and verbal.
Firmly grounded computer science and engineering fundamentals including concurrency, multithreading, data structures, solution design, architecture, and design patterns.
It would be great if you had (though not essential!):
An interest in security (authentication systems, permissions, security posture).
An interest in customer support systems.
Commercial experience in Java.
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
Equity packages - we want our success to be yours too.
Inclusive parental leave policy that supports all parents & carers.
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
Flexible leave options that empower you to be a force for good, take time to recharge and support you personally.
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
Join the team redefining how the world experiences design.
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