Great People.
Great Careers.
Excellent Healthcare
DPV Health is a leading healthcare service provider in Melbourne's northern growth corridor, delivering a wide variety of clinical, community health and wellbeing services.
Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives.
Over 700 professionals support and deliver excellent health care to our community at DPV Health.
We are always looking for passionate, driven, great people to join our team and make a lasting impact.
That is why we foster a workplace culture that is as rewarding as it is inclusive.
The Engagement Officer is a pivotal role ensuring strategic client growth and improving client experience, particularly when joining DPV Health.
This position is responsible for converting potential client enquiries to new clients, meeting demands of the community and strengthening client relationships, and building DPV Health's credibility through a positive on-boarding process.
You will also be responsible for:
Achieving positive outcomes for Home Care Packages and other clients that access DPV Health Services Ensure all HCP clients enquiries are responded to within required timeframes Work with the client and or their representative to understand goals and to develop a schedule of services in line with their Home Care Package ensuring clients choice and control has been reflected Undertake assessments based on client needs, Home Care Package, and DPV's ability to deliver against client's aspirations Collaborate and work within a team while managing a caseload of clients' Home Care Packages Demonstrate behaviours which align with DPV Health Values and Code of Conduct Bring your great, everyday!
To be considered for this role, you will need the following:
Relevant Diploma or Cert IV qualifications in Community Services, Disability or Aged Care.
Must have Home Care Package experience Knowledge of My Aged Care and PRODA service provider portals Advanced customer service skills (written and verbal) and strong negotiation skills The ability to analyze and interpret Home Care Package guidelines Experience with client management software systems Well-developed prioritisation and organisational skills with the ability to meet deadlines The fine print
Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC.
Full driver license and travel between sites required.
Level 2 First Aid Certificate Our Talent Experience
We kindly request you include a covering letter, addressed to Milad Mate, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.
For further information, please contact Milad Mate, Engagement Team Leader on ******.
Interviews will be scheduled as they are received, so please don't delay.
To view the Position Description, please click here.
Closing date for applications will be 8th November 2024
Make your next move, a great one!
Click Apply now below!
DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients.
We encourage all individuals to apply.
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