UON Energy for Every Future
UON is a Western Australian integrated energy company providing turnkey energy and water solutions to the mining sector and beyond, helping our customers on their decarbonisation journey utilising the technology, skills and real experience of team members across the business.
UON is currently seeking experienced and self-motivated Rental Coordinator to join our team at UON's team in Malaga.
About the Role:
Reporting to the Operations Manager at Energy, the Rental Coordinator is responsible for coordinating all jobs of the rental business operations within the Energy division. You will be the driving lead responsible for managing and maintaining all Energy jobs such as parts & service, labour hire, rental and projects ensuring the efficiency of the rental operations.
The ideal candidate will have a background in Rental and/or the mining industry, preferably in a customer service position for power generation and/or dewatering environment. You will be able to demonstrate a successful history of customer service excellence, superior interpersonal skills, and commercial/contractual management skills. Initiative and strong attention to detail is critical for this role, as is the ability to enhance and develop profitable business relationships with customers and suppliers.
About you:
Enjoy working in an energetic fast-growing business.
Ability to work independently and within a team.
Experience with customer invoicing.
A minimum of 2 years' experience in a similar position.
Self-driven.
Your main responsibilities will include:
Identify critical client expectations and rapidly problem-solve to resolve areas of non-conformance or complaints.
Manage and maintain all Energy jobs – Parts & service, labour hire, rental, projects.
Engage with clients for simpler solutions at an enquiry stage or site issues/change outs.
Manage all Rental Labour costs including installation jobs and track all variances.
Maintain all hire records and documentation associated with equipment/resource hire.
All contract variations addressed and submitted on time.
Ensure all PO match quotes and have enough funds for invoicing.
Timely management of customer recharge for damaged or misused equipment.
Review/monitor direct costs.
Utilise authority level to ensure cost-effective and efficient procurement.
Recommend asset procurement where possible to displace cross-hire.
Ensure UON commercial interests are prioritised in all Energy transactions.
Maintain and adhere to Operational closing procedure for all finalized jobs.
Timely debtors management in conjunction with cost controller.
Oversight on all transport and logistics activities.
Manage all Energy in-direct costs in accordance with allocated annual budget.
Be the visible, focal and/or escalation point for Client operations contacts, issues etc.
Enhance client experience across the UON rental engagement process.
Skills & Experience:
A minimum of 2 years' experience in a similar position.
Experience in equipment rental preferably in a power generation and/or dewatering environment.
Experience providing high level customer service.
Experienced with development and management of safety systems.
Experience with customer invoicing.
Communication skills (written/interpersonal).
Critical thinking and problem-solving skills.
Attention to detail.
Ability to work independently and within a team.
Ability to use initiative and provide guidance to the team in reaching appropriate solutions.
Maintain accurate records.
Organisational and time-management skills.
What UON can offer you:
A corporate Health Cover Plan exclusive to UON employees.
Training and Development programs (apprenticeship, traineeship, internal training).
Career development opportunities working with some of the best in the industry.
A fun, active social club.
Only those with the unrestricted right to work in Australia will be considered and living in Kalgoorlie area.
UON is an Equal Opportunity Employer, and we strongly support diversity in our workforce. Applicants from diverse backgrounds and Aboriginal and Torres Strait Islanders are encouraged to apply.
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