End User Support Technician

Details of the offer

Workplace Type:  Onsite     At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work.
As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued.
We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together.
Newmont Tanami is on Aboriginal freehold land 540km northwest of Alice Springs.
It is a long-life, low-cost, world-class asset in a core Newmont region.
The Tanami Expansion 2 project, aims to extend the mine life beyond 2040, investing in a hoisting shaft which will increase the production of the underground mine from 2.6 Mtpa to 3.2 Mtpa.
Both the successful exploration within the underground operation and implementation of the first Tanami Expansion has laid the foundation to further develop the operation to remain a major contributor to the Newmont portfolio.
Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.
The Benefits Working an 8:6 roster, you can FIFO from Darwin, Alice Springs, Brisbane or Perth and reside in our fully equipped accommodation village.
On offer is an industry competitive remuneration package including annual performance incentives, gold level health insurance for employees and their families, a FIFO allowance and employee benefits and development opportunities a global organisation can support.
The Opportunity Your role in the Information Technology team at Newmont Tanami will be to provide effective end user support for site.
The team's focus is to deliver site based IT services to our Tanami operation and includes support of infrastructure and network operations, end user devices and issue resolution.
In this role you will: Provide support and input for all aspects of  IT facilities and IT EUS services which may include support and troubleshooting of desktop devices, mobile/phone devices, printer devices, audio/visual equipment and other related IT devices.
(Both IT and OT domains) Interface with Infrastructure/Network and Project Management teams to understand support and maintenance standards for all aspects of Newmont's regionally owned IT facilities and related IT services to ensure they are supported and maintained to standards as applicable to the region.
Ensure that regional IT facilities are maintained, including working with service providers to ensure that the environment is stable and highly available.
Provide appropriate identification, escalation, and communication for site issues they are responsible for in service delivery performance.
Ensure all site IT issues are tracked, actions are taken towards resolution and drive issues to closure.
Accurately tracking and maintaining site facilities and other support documentation of areas.
Provide timely follow through with customers and IT peers on IT service requests and tasks.
About You You will be a skilled IT Technician preferably with a university degree or technical certificate and significant in-field experience within the mining industry.
Your outstanding problem solving skills and ability to build strong relationships with internal and external customers will be the key to your success in this role.
Although not essential any certifications in Microsoft, Cisco, ITIL and STEM will be highly regarded.
Applications close on Wednesday, 18 December 2024.
We understand no candidate will meet every single desired qualification.
If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Our business success comes from the accomplishments and well-being of our employees and contractors.
Our goal is to build a workplace culture that allows every person to thrive, participate, grow, and proudly play an active role in achieving our strategy.
Newmont is an Equal Opportunity Employer.
We are committed to recruiting, hiring, placing and promoting the best individual for each position without regard to personal characteristics such as gender, race, nationality, ethnicity, social and indigenous origin, religion or belief, disability, age, sexual orientation, etc.
We invite women and applicants with diverse backgrounds to apply, particularly First Nations persons of Aboriginal and Torres Strait Island descent.
Newmont acknowledges First Nations People and respects their enduring connection to Country from which their culture, spirituality, and identity flow.
More About Newmont Website: http://www.newmont.com Lifecycle of a Mine: https://www.newmont.com/lifecycle-of-a-mine/ Blog: https://www.newmont.com/blog-stories/ Annual sustainability report: https://www.newmont.com/sustainability/sustainability-reporting/ Note: Newmont does not ask individuals to pay money to apply or be considered for employment or to provide sensitive personal data without first submitting a job application through our secure, online portal.
If you are asked to do either, do not respond and please report this immediately to ******.


Nominal Salary: To be agreed

Requirements

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