ABOUT COCA-COLA EUROPACIFIC PARTNERS We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
ABOUT YOUR TEAM Business Process & Technology (BPT) contributes to CCEP's business strategy through the company's strategic goals, with an emphasis on:
Deliver world class capabilities for our customersDeliver better experiences for our employees, to serve our customersHelp the CCEP business transformKeep striving for a better CCEP contribution from technology enablement/ innovation.ABOUT YOUR ROLE This role is based in Kewdale, WA where you will solve user problems based on Incident priorities where on-site physical intervention is required including end user asset management, or other hands-on assistance that is not able to be performed remotely. This may include complex problem diagnosis, upgrading, equipment installation/moves changes, and configuration. Manage end user expectations, service levels and end user asset security compliance. Help implement the CCEP BPT End User Services Strategy through effective technical change management processes and practices across Australia.
KEY RESPONSIBILITIES Manage End User services queue for any incidents and requests meeting all KPIs as per Service matrix.Manage End User IT asset lifecycle including registration, monitoring, patching, disposals, repair, installation, and peripheral support.Monitor and manage security level of all workstations/mobiles, aligning with enterprise processes.Manage the expectation of users for IT related issues, and provide user with training & education where applicable.Identify opportunities to reduce the number of support calls or otherwise improve service.Manage local supplier relationships, where appropriate and being the smart hand onsite.Engage with local business stakeholders on sites to understand the requirements and issues, provide feedback to continue improving the quality of BPT solutions.Ensure awareness of the overall strategic direction of BPT.Leverage enterprise End User Services processes and practices to ensure consistent, effective, reliable execution of services.Support deployment, maintenance and improvement of initiatives conducted by End Users Services.Take responsibility for providing and managing a working environment that is safe and without risk to health by ensuring OHS policy, plans, procedures, induction, training and work instructions are followed. Ensure that hazard management including identification, assessment and control are undertaken.LET'S TALK ABOUT YOU! Tertiary qualification in Information Technology is preferable.5+ years' experience in Modern Workplace support in a similar sized organisation.Strong service-orientation and attention to detail.Good knowledge & experience in IT Service Management & Operations, including Asset/Problem management.Should be a reliable person with positive attitude, proactive, open, honest, co-operative, fast learner and works well under pressure.Good communication and presentation skills (written and oral), effective cross-cultural & collaboration skills and cultural empathy.Good experience in Configuration, Maintenance and/or Trouble shooting for Windows, iOS, and Android.Good experience in Modern Workplace technologies such as Microsoft Office 365 and anti-virus software.Good knowledge in Workstations & Mobile Hardware lifecycle.Some experience in collaboration tools such as Microsoft Teams, SharePoint, and Exchange.WHAT'S IN IT FOR YOU? Award-winning training and development that will set you up for future success - who knows where your CCEP career path will lead you?Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, Rekorderlig Cider and more!).Access to additional benefits including Fitness Passport & discounts with our many diverse customers including Apple, JB-HIFI, Telstra & Hertz.Free counselling for you and your family via our EAP helpline.Access to our career and self-development program DevelopingMe@CCEP from day one.WHY CHOOSE US FOR YOUR NEXT ROLE? We have an amazing culture at CCEP, to find out more make sure you check out the people stories on our website.
Applications close Friday 29th November 2024! At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. It's important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process. Coca-Cola Europacific is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment. This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical check, background checks, dependent on role. Salary Package range: $91,800 - $112,200.
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