We are currently seeking candidates for END USER SUPPORT ONSITE TECHNICIAN (DSA L1) based in Adelaide Candidates must have a Baseline clearance or be Australian citizens to be able to obtain a clearance.
Role Overview and Objectives This role will be responsible for the provision of customer centric onsite End User level 1 and level 2 Support.
This role will require knowledge of the client environment and establishment of close working relationships to
foster innovation for continual service improvement.
Responsibilities include but are not limited to, support of the following:
Operating System and Desktop Management client software
Nominated Fujitsu supported Applications and Peripherals.
PC systems and peripherals
Regional Warehouse tasks (if required)
Induct new customer staff in basic use of IT tools.
You will be supported through our Staff Enablement Model which will allow you to demonstrate initiative,
decision making, leadership and will ensure effective and professional communication are delivered to all
relevant parties.
Essential Knowledge, Skills and/or Experience Demonstrated entry level technical knowledge of hardware and peripherals i.e. laptops, notebooks,
workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility.
Demonstrated basic knowledge of desktop & software applications i.e. Operating Systems (Windows 7
through 10), Microsoft Office 2007 through 365, Antivirus software and systems.
Demonstrated entry level knowledge of Active Directory, Microsoft Exchange, SCCM and End-Point
Imaging.
Demonstrated entry level or basic working knowledge of basic IT infrastructure and network
equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged
Infrastructures.
Strong verbal and written communication, ability to articulate technical information to the target
audience.
Ability to work well within a team while fostering relationships and partnerships and
Preferred Demonstrated experience and knowledge of the use of an incident management toolsets.
Understanding of the ITIL framework.
Knowledge of Apple MAC, IOS and Android Operating Systems,
Experience with a range of end user management tools including but not limited to SCCM.
Experience with Service Now.
6 months+ experience in troubleshooting and maintaining PCs in a Windows environment.
6 months+ experience with end user technology support.
Cert IV Information Technology or higher
MCP
ITIL v3 Foundations Certification IT Degree or other IT related certifications.
First Name
Last Name
Email
Phone Number
Are you an Australian Citizen Yes
No
Do you hold a current AGSVA Security Clearance? Yes
No
Current or previously held Security Clearance. Baseline
NV1
NV2
Other
N/A
Are you willing to complete a Police/Criminal History Check? Yes
No
Do you hold a current drivers license? Yes
No
Do you have the ability to work an after hours roster (7am-7pm)?
Are you currently represented by another recruitment agency? If so, please list below.
Are you currently employed?
What is your notice period for your current employer?
Kirra Services is a Supply Nation Certified ICT Service Provider. Specialising in Hardware and Software procurement for Government, Corporate and Education. Services include cyber, consulting, recruitment, and project management.
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