About This Role Lead the team focused on enhancing the ABC's end user computing and enablement functions, in line with the ABC's strategic direction and best practices, creating high-quality content that informs, educates and entertains Australian communities.
The position will manage and coordinate the delivery of two core functions: the end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, and the adoption services, including developing and driving adoption and enablement strategies to foster adoption of technology services across the ABC.
Key Responsibilities: Manage and coordinate the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC. Manage continuous improvement and innovation in end user computing and enablement, leveraging emerging technologies and user feedback to enhance user experience and productivity. Manage and implement strategies, roadmaps, standards and best practices for end user computing and enablement services, in alignment with ABC's business objectives, architecture principles and security requirements. Develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC. Manage, monitor, and report on the performance, availability, scalability and quality of end user computing and enablement services, ensuring compliance with IT policies, standards, procedures, and operational requirements. Demonstrate exceptional interpersonal, customer service and communication skills and establish and maintain effective relationships with internal and external stakeholders, including vendors, partners, service providers and business units. Build and maintain strategic internal partnerships with stakeholders, including vendors, partners, service providers and business units. You Will Need: Relevant tertiary qualifications or equivalent significant skills, knowledge, and experience in a computing related field. Demonstrated expert ability to lead and motivate a team ensuring the delivery of high-quality service delivery that meet the needs of ABC stakeholders. Demonstrated significant experience in managing a large End User Computing environment, including Windows, Mac OS, and Office 365. Outstanding experience in managing the adoption lifecycle of complex IT solutions, including stakeholder engagement, change impact assessment, communication planning and execution, training delivery, and post-implementation support. High level of expertise in best practices and frameworks for IT adoption, such as PROSCI, ADKAR, or Kotter. Well-developed communication, organisation, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels of the organisation. Demonstrated complex analytical, problem-solving, and decision-making skills, with the ability to identify and resolve issues in a timely and effective manner. Highly developed ability to work collaboratively and constructively with diverse teams, partners, and customers, both internally and externally. Exceptional interpersonal, and customer service skills, with a strong ability to establish and maintain effective partnerships with internal and external stakeholders. We encourage applications from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC aims to achieve a gender-balanced workforce and foster a diverse and inclusive environment.