About The Role: This is a leadership position within the Australian Broadcasting Corporation's End User Computing team, focusing on adoption and enablement functions.
Key Responsibilities: Manage and coordinate the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support across the ABC. Leverage emerging technologies such as Artificial Intelligence and Automation to enhance user experience and productivity. Develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC. Monitor and report on the performance, availability, scalability, and quality of end user computing and enablement services, ensuring compliance with IT policies, standards, procedures, and operational requirements. Demonstrate exceptional interpersonal, customer service, and communication skills to establish and maintain effective relationships with internal and external stakeholders. About You: Relevant tertiary qualifications or equivalent significant skills, knowledge, and experience in a computing-related field. Demonstrated expert ability to lead and motivate a team ensuring high-quality service delivery that meets the needs of ABC stakeholders. Significant experience in managing a large End User Computing environment, including Windows 10/11, Mac OS, MECM, JAMF, Mobile Device Management technologies, and Office 365. High level of expertise in best practices and frameworks for IT adoption, such as PROSCI, ADKAR, or Kotter. Well-developed communication, organisation, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels of the organisation. Demonstrated complex analytical, problem-solving, and decision-making skills, with the ability to identify and resolve issues in a timely and effective manner. Highly developed ability to work collaboratively and constructively with diverse teams, partners, and customers, both internally and externally. What We Offer: A dynamic and inclusive work environment. Opportunities for professional growth and development. A competitive salary and benefits package.