Company Description
Joinus at Accor,wherelife pulseswithpassion! As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart, Joinus andbecomeaHeartist. Job Description
What you will be doing: As our nextReservation Executive, you will be:
Responsible for all reservations over the phone or internet, e-mail and handles all associated operationsIncreaseand optimiseroom sales in line with the brand and hotel's sales policyIn this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.Handles reservations by applying the various step-by-step processes defined by the brand.Enters reservation details precisely and correctly.Ensures that information is passed on to the people concerned.Confirms the reservation; takes care over written communications.Communicates and cooperates with the other hotel departments.Qualifications
Guest focused personality is essentialDemonstrate a passion for delivering exceptional customer serviceExperience is an assetAble to communicate in written and spoken English and TurkishAdditional languages are a plus; French, Spanish, German, Italian, Russian, Arabic is preffered.Strong interpersonal and problem solving abilitiesHighly organized and detail-orientedHave a courteous and professional telephone mannerBe proficient in computer systems and reservation softwareAbility to work independently and as part of a team. #J-18808-Ljbffr