Company Description
Join us at Accor, where life pulses with passion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart ,
Join us and become a Heartist .
Job Description
What you will be doing:
As our nextReservation Executive , you will be:
Responsible for all reservations over the phone or internet, e-mail and handles all associated operations Increaseand optimiseroom sales in line with the brand and hotel's sales policy In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards. Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team. Handles reservations by applying the various step-by-step processes defined by the brand. Enters reservation details precisely and correctly. Ensures that information is passed on to the people concerned. Confirms the reservation; takes care over written communications. Communicates and cooperates with the other hotel departments. Qualifications
Guest focused personality is essential Demonstrate a passion for delivering exceptional customer service Experience is an asset Able to communicate in written and spoken English and Turkish Additional languages are a plus; French, Spanish, German, Italian, Russian, Arabic is preffered. Strong interpersonal and problem solving abilities Highly organized and detail-oriented Have a courteous and professional telephone manner Be proficient in computer systems and reservation software Ability to work independently and as part of a team. #J-18808-Ljbffr