An opportunity has become available for an Employee Relations Manager to partner with business stakeholders and lead workplace investigations and effectively manage disciplinary matters relating to conduct and performance.Strong problem solving and analytical skills combined with an excellent level of interpersonal and negotiation skills, including the ability to liaise effectively with diverse stakeholders, build relationships, and interact with a wide client base, are necessary to succeed in this role.The Employee Relations Manager will be working alongside the HR team, bringing a practiced approach to sensitive complaints and investigation handling in the ER space.This role will report to the General Manager of Human Resources.Responsibilities & DutiesEffectively manage all matters and complaints.Manage and conduct investigations, including developing investigation and risk plans, securing evidence, interviewing witnesses, drawing objective and fair conclusions, preparing reports, and maintaining accurate records.Provide employee relations advice, complaint handling, and case management support to senior leaders, line management, human resources, and ideally dealing with employee unions.Liaise with diverse stakeholders, build strong relationships, and interact effectively with a wide client base.Provide high-level guidance and influence outcomes.Operate strategically in an HR context, exercising high levels of problem-solving and analytical skills.Skills & ExperienceExtensive experience providing employee relations advice and case management support to stakeholders at all levels.High-level interpersonal and negotiation skills.Strong problem-solving and analytical skills.Excellent verbal and written communication skills.Demonstrated superior judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.BenefitsWhat sets us apart?Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the same family continues to lead Crown in all of its operations across the globe.Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45, and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25-year service milestone globally.As a Company, we want to continue to support our employees to be the best versions of themselves, and that's why, as a Crown employee, you get to enjoy:A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide.Access to a health and wellbeing platform which supports your mental, physical, and financial goals.Corporate rates for private health insurance.An inclusive working environment.An Employee Assistance Program for confidential counselling with chat, phone, and face-to-face counselling options.The CompanyCrown Equipment is a well-respected global materials handling equipment company that has enjoyed 50 years of success in the Australian market.The Company has operations in all Australian states and territories as well as many regional locations. The Company brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology.
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