Position Title: Administration Assistant
Purpose of the Role
Your role is to work as part of a cohesive team of MBS Country Services to provide holistic administrative support across Merck Healthcare ANZ. Your core objective is to contribute to the achievement of business goals by proactively managing a range of administrative and support needs in a timely and communicative manner, utilising available tools and technology to deliver best practice in accordance with company policies and procedures.
Key Responsibilities
To support the Merck Healthcare ANZ with administrative, events and special requirements as necessary to achieve company objectives and deliver on key annual goals. In addition, to support and collaborate with business service colleagues and ensure efficiencies and best-practice is used company wide. Expectations of these areas include, but are not limited to:
Administration Support Relief Reception Teamwork Proactively manage and deliver administrative and support functions with a high level of output A high quality of work and a close attention to detail Create and maintain databases, reports and spreadsheets and support financial processes Manage the administration process for document, database and online systems in a comprehensive, proactive and accurate manner Maintain filing and database systems including systematic archiving and filing Book events and activities - including obtaining competitive quotes to ensure value is achieved Manage financial payments through to finance Generate P2P's and invoices and report / file / reconcile / track accordingly Demonstrate a strong work ethic to commit to completing and delivering tasks, assisting teams with problem solving and suggesting solutions for administrative issues Respect confidential sensitivities within the role for individuals, customers and commercial impacts, dealing with such matters in a discreet and ethical manner Support relief reception and maintain a welcoming front office (responsibility co-shared across team) Manage visitors to Merck, issue security passes and log guests into visitors' log Respond to incoming calls, mail, email and fax communications Work as an engaged team member to continually embrace, refine and make suggestions on process improvements to better the working environment of the MBS Country Service team Communicate in an open, transparent and professional manner, respecting individual differences, cultural and work styles Actively participate as part of a dynamic and responsive structure of support management to the business ensuring effective project management and execution of business demands, both proactive and reactive Attend team and company meetings as required, participating in and assisting with associated tasks Facilitate positive and transparent interactions with internal customers and third-party providers Adhere to all company Standard Operating Procedures, industry guidelines (eg Medicines Australia) and apply Merck Values and Code of Conduct in daily duties activities Enhance the brand value of Merck as an Employer of Choice and preferred partner Actively participate in the Merck Performance Management Process and Personal Development Plan Perform other administration functions and duties that may be assigned Minimum Requirements
Minimum 4 years Administrative / Customer Service / Secretarial experience within a dynamic and fast paced team environment Minimum of 2 years' experience in an Events management supporting role Formal qualifications or relevant study in Event Management, Project Management, Marketing or Communications will be well regarded Proven ability to interact as an integral part of a productive and supportive team High attention to detail with demonstrated quality output Demonstrated ability to manage competing/changing priorities and demands Experience revising, creating and devising procedures and processes Exceptional communication skills, verbal, written and presentation Advanced computer skills in Microsoft Office (Word, Excel and PowerPoint) essential. Additional related software, IT systems and database experience highly advantageous Experience within the healthcare or pharmaceutical industry across a range of functions such as Education/Event Management, Sales, Marketing, Market Access, Business Development and/or Communications will be well regarded Experience with industry guidelines, medical terminology and/or medical databases will be received favourably Fluent in English #J-18808-Ljbffr