Eligibility Officer - Workers Compensation Claims Gallagher, Darwin, Northern Territory, Australia Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
We believe that every candidate brings something special to the table, including you!
So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator.
We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.
We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
As part of our continued growth in the NT workers compensation market, we are offering a unique opportunity for an Eligibility Officer to join our Self-Insurance team.
In this role, you will deliver a customer-centric, empathetic service to key stakeholders acting as the first point of contact as part of the claims lodgement process.
How You'll Make An Impact Act as the first point of contact for injured workers, employers, medical practitioners, etc.
for all matters regarding a workplace injury claim; Conduct risk assessments and triage of claims severity to ensure barriers are identified and appropriate strategies implemented; Coordinate the claims lodgement process, ensuring key information is obtained from stakeholders to support the timely determination of a claim and requesting additional information where required; Undertake liability determinations for new, secondary or reopened claims in accordance with the relevant information and information at hand; Calculate Normal Weekly Earnings (NWE) for claims; Document relevant information from initial claims lodgement summaries to support a warm handover to Claims teams.
About You A passion for helping people, with experience in administration or customer service.
A background in workers compensation, claims or other related discipline would be highly regarded; Highly developed communication skills, with the ability to engage at all levels of organization and with a varied set of stakeholders; A proactive and holistic mindset; Exceptional time management and organizational skills, with excellent attention to detail; Empathetic and enthusiastic, with a strong sense of team and collaboration; A resilient attitude.
Compensation And Benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!
We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Seniority level Not Applicable Employment type Full-time Job function Finance and Sales Industries Insurance #J-18808-Ljbffr
