Eligibility Officer

Job Description:About the RoleThe Eligibility Officer will be required to make decisions on whether to accept or reject claims and transition claims to appropriate Case Managers for ongoing management. The role will also calculate PIAWE, advise Dispute Resolutions Managers for rationale for original decisions, and identify the recovery potential of claims. Your strength in technical knowledge of the relevant legislation and resilience to achieve business and Worksafe objectives, through utilisation of your analytical and communication capability will see your success in this position.To be successful in this role you will have:Problem solving and decision makingWork management - attention to detail, organisational and planning skillsCommunication – written and verbalResilience and perseveranceStrong customer service focusNegotiation and influencingContinuous improvement and initiativeRequired Expertise2 years or more experience in initial claims assessment (Case Manager), or 1 year or more in a paralegal or legal assistant positionStrong working knowledge of the Workplace Injury Rehabilitation & Compensation Act 2013 and associated Regulations, and/or a Legal QualificationWorkCover schemeTeamworkFlexibility and ability to adapt to changeConcern for othersAbility to follow rules and regulationsComputer skills - Microsoft Office (Word, Excel, Outlook)Intermediate to advanced knowledge of ACCtion and Novus, or similar case management systemAbout DXCDXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience, our policy and claims teams have an impressive track record of reliable service.DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship.If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the "Apply Now" button to submit your resume.
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