As a Senior Account Director, your role is to lead the client marketing communications of our clients. You differentiate and drive the client experience whilst being a solid mentor to the team.
What you'll be doing: Product: Owns planning and execution of strategic and tactical client programs. Demonstrates an ability to apply PR techniques beyond media relations in response to client briefs. Demonstrates understanding of marketing and communications approaches across all clients. Proactively builds and maintains relationships with media/key opinion leaders and other relevant third parties. Demonstrates ability to review/edit a range of appropriate styles - pitches, briefing materials, releases, research, features, case studies, newsletters, website copy, mini-proposals, bylined articles, etc. Champions and contributes to award-winning client work. Client Service: Possesses deep understanding of client business, objectives, competitors, industry sectors and issues. Includes client's partners (i.e. media agencies). Key contact for senior clients and first escalation point to deliver high-level counsel and high standard of client satisfaction. Measures client satisfaction, flags feedback and takes action. Has ability to handle difficult situations with client and recognizes needs to escalate to senior stakeholders. Generates new proactive ideas and opportunities by maintaining an in-depth interest/knowledge of current affairs and looks for ways to increase client satisfaction. Business Growth: Achieves organic growth of existing clients. Spearheads new business efforts, assesses and wins new business with support of supervisor. Leads slide development, offers creative input and ideas rationales to new business processes. Skills: Effectively plans and meets deadlines; successfully juggling multiple work priorities and managing own and the team's time, including completion of timesheets each week. Demonstrates innovation and creativity when reviewing briefs and all work to see how it can be improved/turned up to Eleven. Thinks creatively and globally. Welcomes accountability and sets the tone for how their accounts are managed. Supports company culture wholeheartedly, actively seeks new, smarter and more creative ways of doing things. Possesses profile within wider agency and is an ambassador for Eleven at internal and external events. Seniority level Mid-Senior level
Employment type Full-time
Job function Advertising and Public Relations
Industries Public Relations and Communications Services
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