Energy Power Systems Australia (EPSA) is the authorised supplier of Cat power systems in Australia, PNG, and the Solomon Islands. As a leading provider of sustainable energy solutions, EPSA provides new and used engines, generators, and hybrid energy systems for a broad range of industries. We also specialise in rental solutions for power generators, compressors, and temperature control systems. We are committed to providing our customers with the sustainable power they need.
We have a large and growing Rental Solutions business unit which is a major provider of Power Generation, Air Compression and Temperature Control rental systems. The business unit has a fleet of over 1800 units, with a total replacement value of over $180M - and this fleet is deployed from 11 Branches across Australia. Our Strategy 29 includes significant further growth for this business unit.
Do you have an electrical trade background? Are you looking for the next step in your career? We are seeking a highly skilled and motivated Electrical Product Support Specialist to join our dynamic team and play a key role in ensuring the smooth operation, maintenance, and technical support of our rental fleet - ultimately delivering exceptional service to our customers.
About the role - you will be: Assisting in the selection/specification of new equipment and/or modifications to existing equipment to support fleet asset management.Supervising, troubleshooting and monitoring new equipment build-up and providing specialist technical support for the Depot, Fleet, Projects and Service Teams.Preparing support documentation – including operation and maintenance, service scheduling and fault diagnosis.Configuring control systems (e.g. ComAp) and providing support for business activities in controls and monitoring, including onsite.Overseeing the migration and integration of fleet assets for remote telemetry, ensuring reliable and consistent data transmission.Serving as a subject matter expert, advising sales and operations teams, project managers and engineers on the application, integration and installation or refurbishment of battery energy storage systems, generators, chillers, and HVAC units.Providing after-hours support to Branch Manager, technicians and other team members as required.What we're looking for: Electrical trade qualification or relevant technical certification.Proven experience in a similar role within the power generation or industrial equipment sector.Proficiency in PLC programming and SCADA systems.Knowledge of Australian standards and regulations related to generator systems and electrical installations.Excellent problem-solving skills, fault-finding skills and attention to detail.Strong communication skills, with the ability to work effectively with clients and team members.Willingness to travel and provide on-site support as needed.Why Join Us? Competitive salary package incl. travel opportunities.Focus on internal promotion and development.Birthday Leave - a day off for your birthday!Volunteer Leave - help out in your local community.Employee Referral Bonus Scheme - great $$ for referrals!Employee Recognition Program.Service Awards.Employee Assistance Program.How to Apply: If you're looking for a change to build your electrical skills, work with Cat engines and provide expert support for our technician network - we would love to hear from you!
Your application will include the following questions:
How many years' experience do you have as a Product Support Specialist?Which of the following statements best describes your right to work in Australia?Are you available to travel for this role when required?Have you worked in a role which requires fault finding experience?Do you have a current Police Check (National Police Certificate) for employment?Do you have a current Australian driver's licence?Do you have customer service experience?Have you completed an electrical qualification? #J-18808-Ljbffr