Job Title: Elder Care Support (ECS) Coordinator
Location: Ballina, NSW
About Us
Bullinah Aboriginal Health Service Limited (BAHS) is an Aboriginal Community Controlled Health Service situated in Ballina, servicing Ballina, Cabbage Tree Island, Byron Bay, Evans Head, and surrounding communities.
We are a leading Aboriginal organisation working together with our communities and partners to achieve positive health and well-being outcomes by delivering sustainable and holistic services.
Position Overview:
The Elder Care Support (ECS) Coordinator will support identified clients to navigate access to appropriate local aged care support services.
This role involves providing advocacy support to ensure clients receive a culturally safe plan assessment and helping clients understand their aged care service entitlements, including My Aged Care registration, contractual arrangements, and costs.
The ECS Coordinator will also liaise with aged care Assessors to ensure Elders are well-supported throughout the assessment process.
Key Responsibilities:
Support clients in identifying available services and access pathways.
Brief assessors, involve in assessment interviews, collaborate on support plans, and review plans.
Assist clients and families in selecting and understanding aged care service providers and contractual arrangements.
Ensure clients' care and cultural needs are met, and address issues with service providers.
Link clients to related services and provide information on care options and costs.
Actively promote aged care services to the community and raise awareness.
Identify and engage potential clients through community events and outreach programs.
Engage with My Aged Care and local assessment staff.
Participate in training programs to stay updated with aged care policies and practices.
Maintain accurate records of client interactions and support provided.
Generate regular reports on service outcomes and client satisfaction.
Ensure culturally safe and trauma-informed care.
Navigating complex service landscapes and advocating effectively for clients.
Building and maintaining strong community and service provider relationships.
Qualifications & Experience:
Aboriginality.
Bullinah Aboriginal Health Service Limited considers that being Aboriginal or Torres Strait Islander is a genuine occupational qualification for this position under Section 14 of the Anti-Discrimination Act 1977 (NSW).
Qualifications in a health or care-related field or willingness to obtain.
Demonstrated experience in a health or care sector role working with older Aboriginal and Torres Strait Islander people.
Skills & Capabilities:
Experience working with Aboriginal and Torres Strait Islander people.
Excellent communication and interpersonal skills, with the ability to build trust with the community.
Understanding of person-centered care and trauma-informed practice.
Ability to assist clients in accessing services and simplifying service complexities.
Sound understanding of My Aged Care and operational guidelines.
Good record management, data collection, and reporting capabilities.
Strong community connections and networks across aged care providers, mainstream supports, and community sectors.
Ability to work autonomously with high initiative and problem-solving skills.
Experience working in a team environment that is open, transparent, and focused on person-centered care.
How to Apply:
Please submit your resume, cover letter addressing and addressing screening questions.
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