General/Business Unit Manager (CEO & General Management)Government - Federal (Government & Defence)Full timeSalary: $149,044 to $169,128 per annum plus 15.4% superComcare has an ongoing vacancy for an Executive Level 2 Senior Director, Claims Enablement in the Claims Management Group.
This vacancy is in Canberra or Melbourne and can be either full-time or part-time.A merit pool will be created and may be used to fill similar ongoing and non-ongoing vacancies.Individual terms and conditions in line with the Comcare Enterprise Agreement 2024-2027 may be entered into with the successful candidate to reflect the duties of this role.Team and Role OverviewThe Claims Management Group contributes to Comcare's purpose to promote and enable safe and healthy work by delivering high-quality claims management services.
The group strives to improve our claims management service and achieve better outcomes for our clients, stakeholders, and the community.The Senior Director Claims Enablement is responsible for leading the enabling functions of the Claims Management Group, focusing on performance, quality improvement, contracted services, and client experience.
This position oversees and implements strategies to enhance performance, maintain high standards of claims management, and drive continuous improvement initiatives across all facets of claims operations.The Senior Director of Claims Enablement is responsible for leading the following:Develop and implement the performance function: Define performance practice and culture, lead the Data and Analytics Strategy for Claims Management Group (CMG), ensure clear performance metrics and targets at all levels within the Group.Lead the delivery of effective and efficient operational processes.Lead Work, Health and Safety (WHS) focus and practice across the group including the WHS risk register and HSRs.Lead the Census action plan for the group to drive positive movement in CMG employee satisfaction.Quality assurance: Establish and enforce quality standards to ensure products or services meet or exceed customer expectations.Continuous improvement: Lead efforts to identify inefficiencies, streamline processes, and implement best practices.Cross-functional collaboration: Work closely with executives, senior directors, and directors across various teams to align goals and share best practices.Lead CMGs approach to training, coaching, and development for various roles within the group.Reporting and communication: Prepare regular reports and presentations to communicate performance insights, improvement initiatives, and outcomes to stakeholders at all levels of the organization.Demonstrate strategic leadership capability, superior people management skills, and achieve organizational objectives through collaboration with relevant internal and external stakeholders.Stay updated with best practice Customer Experience practices to support a customer-centric culture within CMG.Drive coordination of strategies, plans, and activities that support Comcare's approach to effective Claims Management.Qualifications and ExperienceBachelor's degree in business or a related field; advanced degree preferred.Proven experience in leading enabling functions, performance improvement, continuous improvement, and/or quality assurance in an operational context.Familiarity with Lean Six Sigma or other process improvement methodologies is a plus.Security ClearanceAbility to obtain and maintain a Negative Vetting 1 Security Clearance.Special ConditionsSome intra and interstate travel is required, including overnight absences.About ComcareComcare is established under the Safety Rehabilitation and Compensation Act 1988 (SRC Act) and has functions and responsibilities under the SRC Act, the Work Health and Safety Act 2011 (WHS Act), and the Asbestos-related Claims (Management of Commonwealth Liabilities) Act 2005 (ARC Act).
We provide expert advice and services to the Safety, Rehabilitation and Compensation Commission (SRCC) and the Seacare Authority, managing the Commonwealth's asbestos-related claims liabilities.Our outcome statement describes our success and provides strategic focus for all our efforts: Supporting participation and productivity through healthy and safe workplaces that minimize the impact of harm in workplaces covered by Comcare.Important NoteDon't provide your bank or credit card details when applying for jobs.
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