EL2 Directors, Claims Client Experience / Return to Work / Contracted Services Comcare has several ongoing vacancies for Executive Level 2 Directors in the Claims Management Group, in various locations and full-time.
A merit pool may be created and used to fill similar ongoing or non-ongoing vacancies.
Director, Claims Client Experience The Director, Claims Client Experience leads a team responsible for enhancing the claims experience of Comcare's clients including employees, employers, and other stakeholders. The Director is responsible for the management of the Claims Complaints and Feedback function which coordinates and responds to complaints associated with the management of workers' compensation claims. The Director works closely with CMG's Claims Operations function to support a "lessons learned" approach and a continuous improvement focus to ensure high-quality claims management service delivery.
The Director works collaboratively across Comcare and the Claims Management Group. The Director reports to the Senior Director, Claims Enablement and may manage team members across multiple locations. The Director is responsible for leading the Governance team through the operationalisation of legislation and policy changes, continuous improvement activities, and engagement with stakeholders to establish CMG position on matters without scheme guidance.
Qualifications / Experience Highly Desirable Tertiary qualifications in a relevant field such as arts, law, health, compensation, data and analytics, business, or management. Competencies or qualifications in user-centred design and/or service delivery. Competencies or certificates in Agile project management. Director, Contracted Services (Canberra or Melbourne only) The Director, Contracted Services leads a team responsible for the management of contracts including third-party claim service providers, Clinical Panel, and Independent Medical Examination (IME) service providers. The Director is responsible for monitoring the use of Comcare delegations by individuals in Australian Public Service (APS) agencies external to Comcare, and the contract management and performance of third-party service providers supporting those agencies. The team works closely with the agencies involved and service providers to achieve positive outcomes for employees and employers.
The Director, Contracted Services works to ensure Comcare's claims management strategy is reflected in the delegated claims services, Clinical Panel, and IME models and that better practices are shared across Comcare and the Claims Management Group. The Director reports to the Senior Director, Claims Enablement and may manage team members across multiple locations. The Director is responsible for ensuring the team's timely and efficient delivery of a range of enabling and supporting functions critical to delivering a high-performing claims management service.
Qualifications / Experience Highly Desirable Tertiary qualifications in a relevant field such as law, health, compensation, business, or management. Experience in an insurance or injury compensation environment. Experience working in a public sector context. Director, Return to Work The Director, RTW leads a multi-disciplinary team responsible for enabling and supporting functions critical to delivering a high-performing claims management service and practice. The team has a focus on RTW practice across APS agencies and leads projects/initiatives designed to improve RTW performance and outcomes. The team also facilitates a community of practice for the Injury Management team to maintain a contemporary and evidence-based approach to better practice claims management and RTW interventions.
The Director works collaboratively across Comcare and the Claims Management Group. They will lead projects and initiatives to deliver improved RTW outcomes and service for our clients. The Director is responsible for ensuring the team's timely and efficient delivery of a range of enabling and supporting functions critical to delivering a high-performing claims management service.
The Director reports to the Senior Director Claims Enablement and may manage team members across multiple locations.
Qualifications / Experience Highly Desirable Tertiary qualifications in medical, allied health, or business administration. Experience in an insurance or injury compensation environment. Experience in leading teams with a focus on RTW outcomes. Additional Requirements:
Character clearance (police records check). Health clearance. Six months probationary period for new engagements. Ability to obtain and maintain a Negative Vetting 1 Security Clearance. Closing date: Monday, 7 October 2024 at 11:59pm (Australian Eastern Daylight-Savings Time)
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