Help Desk & IT Support (Information & Communication Technology)
Full time
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Job Title: EL1 Technical Specialist
Duration: 18 months with possible extension
Location: ACT, QLD, Hybrid
Requirements
The Corporate Applications team are responsible for scoping, designing, delivering and maintaining high quality IT systems and applications to support the entire agency and our partner organisations to deliver to our participants every day.The ESM Technical Specialist is responsible for the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions. This role involves working closely with various departments and business unites to ensure that the ESM platform meets the organization's needs and enhances overall service delivery.
Duties Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools.Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users.Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies.Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems.Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows.Implement robust security measures and ensure compliance with various regulations to protect sensitive data.Identify opportunities for process improvements and implement changes to enhance service delivery, continuously seeking ways to improve the system and streamline processes.Balance the costs of implementing and maintaining the ESM platform with the efficiency gains to ensure value for the organization.Essential Criteria
1. Minimum of 1-2 years of experience in ESM or IT service management roles.
2. Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
3. Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
Due to security clearance requirements for this role, candidates must be Australian citizens and have ability to obtain Baseline security clearance.
If this role aligns with your skills and aspirations, apply now for immediate consideration. Contact Archna Singh at02 6245 1708 , quoting Job Reference: #264557
The application deadline for this position is on 6th Dec 2024.
Please note that only candidates meeting the specified criteria will be contacted. Your interest in the position is greatly appreciated.
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