About the Client: This leading Federal government agency supports Australians in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and has excellent office locations. This is a great opportunity for an EL1 Service Designer to join this busy team for a short-term temporary assignment.
About the Role
• Leading, researching and identifying insights contributing towards Agency understanding of information.
• Conducting qualitative and quantitative research.
• Overseeing, creating and documenting current state service through design and research, identifying current participant and staff experience and business processes.
• Leading and managing process design improvement including evaluating proposed solutions and design at both a conceptual and tactical level.
• Advocating for the voice and experience of participants and stakeholders through work processes.
• Leading and facilitating design-thinking sessions with service users, designing and testing future experiences.
• Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
• Overseeing end-to-end service experiences, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
Skills required: Journey mapping Systems thinking Stakeholder engagement Strong organisational skills User research and analysis Report writing Prototyping and testing Data analysis and synthesis Workshop facilitation, understanding of co-design Benefits ASAP Start Date pending clearance Temporary assignment until end of June 2025 Full-time hours, Monday to Friday $602.55 per day + Super Multiple locations available: Richmond, Geelong and Newcastle Applications close 26/11/24 *** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete a federal police check. **Email ****** At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability, and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
#J-18808-Ljbffr