Location: Townsville, QLD Salary Range: $122,949 - $135,013 + Attractive Superannuation Contact Officer: Karen Green 07 4723 9155 ****** Open Arms Veterans and Families Counselling is Australia's leading provider of mental health services for Australian current and former serving military members and their families. The Assistant Director - Lived Experience applies a Lived Experience perspective to support the Director in implementing the business and strategic plan in the region, including identification and application of quality improvement activities, regional application of Open Arms procedures, and evaluation of regional service delivery arrangements, to promote recovery and person-directed service delivery. The Assistant Director - Lived Experience leverages knowledge and experience gained from a relevant Lived Experience background to support and guide development of the Lived Experience workforce. They assist in embedding Lived Experience perspectives into processes to co-create policy and programs, and promote organisational commitment to services that are values-based and authentically Lived Experience informed, person-directed and aligned with recovery principles Duties Lead and manage a Lived Experience workforce inclusive of operational supervision and performance management of employees to ensure their ability to meet service delivery requirements. Articulate Open Arms vision, strategic and operational goals to staff and translate into practice. Build the capacity of staff to undertake their roles efficiently and professionally to meet expected standards of service and quality. Identify and contribute to continuous business improvement and lead change in a constructive and collaborative manner. Monitor and drive the implementation of quality assurance relating to client engagement and satisfaction, auditing, and business support and practices. Utilise understanding of the wider Lived Experience movement and concepts including Lived Experience-led research and training to promote contemporary, recovery-oriented, person-directed service delivery. Promote leadership and championing of Lived Experience at all levels and support and guide the development of the Lived Experience workforce. Embed Lived Experience values and concepts into policy and programs by actively contributing in the co-design of Open Arms projects, policies, procedures, and research initiatives. Build relationships based upon shared Lived Experience and support the Director to maintain strategic alliances with other business areas of DVA, the Australian Defence Force, Ex-Service organisations, government agencies, and other service providers Eligibility Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS). All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements. Mandatory Experience and Requirements Currently hold or ability to obtain a Working with Vulnerable People registration OR Currently hold or ability to obtain a Working with Children check In addition to one of the above the following is also required: Lived experience of Australian Defence Force (ADF) service, either as an ex-ADF member, or as partner/carer of a current serving or ex-ADF member (spouse, ex-partner or widow/widower). Lived experience of mental health issues and recovery, which may include as a carer. Willingness to undertake relevant training, professional development and professional supervision, including completion of Certificate IV in Mental Health Peer Work. Currently hold or the ability to obtain and maintain a full unrestricted and valid Australian Driver's Licence Notes This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack. Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months. A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months. Successful applicants engaged into the APS will be subject to a probation period. DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community. DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Candidate Information Pack Opens in new window
