The Coordinated Client Support Branch is looking for motivated, resourceful, supportive, and agile leaders to take up the role of Assistant Director within the Coordinated Client Support Branch.
The Coordinated Client Support (CCS) Branch manages a range of programs and services to assist vulnerable clients to navigate DVA services and connect to supports to meet their wellbeing needs. Case management offered by CCS Branch is collectively referred to as the Client Support Program.
The Client Support Program (CSP) is a voluntary time-limited case management program, which uses a clinical lens and trauma-informed approach to support clients to meet their wellbeing needs. The program aims to streamline communication between clients, their families, and DVA. Case management provides clients with a single or primary point of contact for all services within DVA and facilitates access to external support services.
Case management is delivered through a service model that supports clients to increase their capacity to independently navigate their DVA business.
Case management is provided by a combination of clinically trained and generalist staff at the APS 6 & EL 1 levels: Caseloads of all levels of case managers vary in size due to the complexity of the clients' presentation and needs, and the associated time required to support those needs.
Duties Please refer to Candidate Information Pack for a list of duties related to this role. This can be found at the link used to apply.
Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance.
Notes This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion, and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives, and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disabilities, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: RecruitAbility .
For any job-related information required after reading the selection documentation, please contact Chris Bakis at ****** .
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